Automate Your Company’s Booking and Order Taking Services

SixEleven specializes in inbound order taking services. Whatever product or service our clients offer, our agents can confidently close these sales with minimal to no error. Our order taking center’s services has been optimized to provide your clients with a seamless transaction on a secure platform.

Our order taking system infrastructure was built with the utmost security in mind to secure your business and customer’s data privacy. We’ve also built our platform to run efficiently to minimize downtimes and greatly reduce any chances for missed orders.

With our well-trained agents and secure systems, you’re guaranteed to maximize your firm’s sales.

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call center agent handling booking and order taking tasks

How Outsourcing Your Booking and Order Taking Helps Your Business

Order taking call center services are essential for every business. They keep your business available for client calls and ensure that every client can complete their transaction smoothly. Outsourcing your booking and order-taking services to a call center can streamline operations, allowing your core team to focus on high-value tasks.

With a professional order taking call center at your side, you can rest assured knowing that your customers are receiving prompt, accurate assistance, leading to fewer missed opportunities for revenue generation.

Benefits of Outsourcing Your Booking and Order Taking Services to a Call Center

Outsourcing booking and inbound order-taking services is an excellent move for businesses who want to deliver highly receptive customer service while minimizing operational costs. Partnering with a trusted provider can offer your team with the following benefits:

Better Customer Service

Order taking call centers train their agents rigorously, so you know that your company will be getting a team of experts. Skilled in customer interactions, these agents handle every booking or order promptly and professionally for a seamless customer experience.

Lower Operating Costs

Maintaining an in-house team for booking and order-taking requires significant investments in training, infrastructure, and equipment. Additionally, you’ll need to cover employee benefits, with no guarantee of success. Outsourcing order-taking services to call centers ensures you’re getting the best value for your money.

Round-the-Clock Operations

Offering 24/7 support to your customers can be expensive with an in-house team, but it significantly boosts customer satisfaction. By outsourcing these operations, you gain a team that’s available around the clock, allowing customers to place orders at any time. This leads to fewer missed opportunities and improved profits.

Enhanced Team Workflow

Outsourcing order-taking services helps redistribute the workload within your organization. By allowing a call center to handle bookings and orders, your internal teams can focus on tasks that contribute directly to your company’s success.

Increased Customer Satisfaction

A dedicated team at an order-taking call center ensures that customers’ inquiries and orders are handled swiftly and accurately. Fast response times and professional handling of orders enhance the overall customer experience, resulting in higher satisfaction levels.

Partner with a Dedicated BPO that Offers Booking and Order Taking Outsourcing

Choosing the right partner for your booking and order-taking needs is crucial to your company’s success. SixEleven offers specialized inbound booking order taking services designed to help businesses across various industries.

We focus on delivering exceptional service and provide tailored solutions that integrate smoothly with your existing operations.

When you partner with SixEleven, you gain access to trained agents, advanced technology, and a dedicated support system. Let us help you elevate the experience you give your customers and ensure that you never miss an opportunity for business.

Why Six Eleven?

History honed us to who we are today. A team with solid focus – “Exceeding client and customer expectations by maximizing workforce potential to deliver high revenue and satisfaction rates.”

Innovation & Analytics

We combine the skills of our agents with the latest technology for a smoother, more efficient transaction.

Ability to scale

We can help you scale employees more depending on the demand of your tasks.

Stability

Secured cloud backups and encryptions are prepared for your accounts to ensure continuity of operations.

Continuous improvement

We constantly train staff and motivate them to upskill to keep up with the needs of the industry.

Operational excellence

We make sure your employees operate on a high degree of compliance for your business.

Loyalty

We value our clients’ trust and maintain a long-term partnership with them.

Partner with a Professional Booking and Order Taking Call Center

Get order taking call center services from a team of experts for your project. Reach out to us today!

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5 Steps Easy Deployment

From dedicated SEO strategists to creative web designers, we have the people who can plan and execute the right plan for your company.

1. Client's Job Recruitment

The company ensures the quality of services it offers will align to the client's standards and requirements.

2. Tailor Fit Hiring

Agents were assessed thoroughly to ensure that they match and fit the client's standards perfectly.

3. Easy System Integration

Our IT team is equipped with all the tools needed by each client.

4. Training

All agents will undergo a minimum of 2 weeks training regarding the clients project. This period shall be non-billable and free.

5. Production

As part of the Company's management, Team Leader and Program Managers will be in-charge in managing and coaching the agents to be productive and perform well.

Frequently Asked Questions

Why should I outsource order taking and booking services?

Outsourcing your company’s order taking and call center services to an agency can ensure efficient customer handling, streamlined transactions, and improved service availability.

How does outsourcing help with handling complex booking requirements?

Having a team of specialized call center agents provides your clients with a dedicated person to take their order and give complex booking needs the attention they deserve for maximum accuracy.

Can outsourcing improve the management of cancellations, changes, or special requests?

Yes, outsourcing inbound order taking services can help manage cancellations, modifications, and special requests smoothly.

How does outsourcing improve order accuracy and booking efficiency?

Trained order taking and booking agents follow strict processes to reduce errors and processing times, and make sure that customers receive accurate, efficient service on every transaction.

How does outsourcing help manage large volumes of orders and bookings?

Outsourcing to an order taking call center scales your service capacity, allowing for efficient handling of high order volumes without sacrificing response times.

Find the Right Fit For You

Our experts will reach out right away to help you reach your outsourcing goals. Get a free quote now!

Competitive Pricing
Outsource a world-class team of professionals.
Industry Experts
15+ years of successful outsourcing services.
Flexibility
We build customizable solutions for your projects to help you achieve great success.

We welcome your business, lets speak!

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