How to Handle Difficult Customers Like a Pro
BPO’s fast-paced environment makes dealing with difficult customers an inevitable...
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Everything You Need to Know about Live Chat Support Outsourcing
Chat support, or live chat, is a form of synchronous communication where an agent...
How to Ace the BPO Interview Process
Business Process Outsourcing, or BPO, has become a major participant in the labor...
Mastering Speed and Accuracy in Data Entry: A Beginner’s Guide
Data entry, which requires a careful act between speed and accuracy, is essential...
Empowering People, Elevating Profits – A Human-Centric Approach to BPO Success
In the dynamic landscape of Business Process Outsourcing (BPO), a paradigm shift...
Attracting and Nurturing Top Performers
The competitive nature of the BPO industry draws individuals from different...
Enhancing Customer Satisfaction Using Proactive Chat Support Strategies
Communication is inevitably the bloodline among businesses. It connects them with...
Training Departments’ Role in Enhancing Agents’ Emotional Intelligence
Emotional Intelligence is one of the skills a BPO agent can be proud of. This is...
How to Have Exceptional Customer Service
What makes one company outlast others? Customers. A customer’s loyalty can make...