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How Can SixEleven Help You with Back Office Outsourcing?

As a business owner, you know that different departments must work together to provide your clients with a seamless experience with your company. When you outsource back office functions to a trusted BPO company, you gain access to professionals and yield high-quality work minus the expensive costs of overhead, hiring, and equipment.

Back office outsourcing is an excellent way to delegate non-customer-facing operations such as IT support, document management, and data entry to a learned team who can support your company’s growth. Learn more about outsourcing back office operations on this page.

back office

Back Office Definition

The back office is often defined as the backbone of any company. As the non-client-facing part of the business, this department handles the administrative and support functions that keep the front office and the whole business operations up and running.

Back office roles include customer service representatives, IT (information technology) support specialists, data entry professionals, administrative assistants, bookkeepers, payroll operators, researchers, and transcriptionists. Although these roles may not directly interact with customers, they play a crucial role in maintaining workflow, accuracy, and productivity.

Many companies delegate back-office tasks to third-party service providers to optimize costs and improve efficiency. Although they can always build a team that can handle back-office support in-house, most businesses choose to outsource their operations to offshore teams. Partnering with a business process outsourcing (BPO) provider offers a seamless transition, ensuring professional management, specialized expertise, and enhanced operational efficiency while allowing companies to focus on their core business activities.

Why Should I Outsource Back Office Operations?

Back-office outsourcing can yield a myriad of benefits for you and your business. You’ll be surprised at how much outsourcing back office operations can do for your company regardless of industry. Outsourcing has helped organizations grow from small to large because company leaders are allowed to focus on critical growth points of the business.

When you hire a trusted BPO company for your back office operations, you can also gain the following benefits for you and your business:

Increased Time to Work

One of the biggest benefits that outsourcing back office operations can do for you is to give you more time to work.

When you delegate non-essential tasks to a trusted company that can handle them, you can focus on the more important parts of your business. This time could be spent planning your business’ next move, fine-tuning your products, or enhancing your services.

Additionally, you can practice work-life balance better when you entrust non-essential tasks to a qualified team.

Lower Costs

Paying for a bigger property, subscribing to new software, and procuring new equipment are just some of the immediate costs of hiring more employees for your firm. Aside from these, hiring and retaining employees in your company will also require you to consider their benefits and salaries in your operating costs.

When you partner with a BPO company, you won’t need to worry about the organization’s rent, equipment, or subscriptions. You also won’t have to worry about paying for the salaries and benefits of a BPO’s personnel because it’s already packaged in the fees that you pay to the agency.

Enhanced Flexibility

With a BPO at your side, you won’t have to worry about the expenses of hiring or terminating an employee simply because you can scale your company at a rate that’s good for your business.

For example, if you feel like your number of new clients is increasing at a steady rate, you can opt to upgrade your BPO plan at any time to have more agents handling your firm.

BPOs can also craft a plan according to your budget and requirements.

What is Back Office Outsourcing?

Your company’s back office operations are critical to its success. When this part of your business runs smoothly, you’re guaranteed to have great service and product outputs. However, due to the growth of your business, you may find yourself unable to keep up with the back office functions that are essential to keeping your operations smooth.

The meaning of back office outsourcing is the practice of delegating certain functions of your business to a third-party service provider. Doing so can aid in your company’s growth and allow you to scale your team at a speed that’s right for you.

What Back Office Functions Can I Outsource?

You may be wondering what back office operations you can outsource to a BPO agency. There are numerous tasks that you can entrust to a team of professionals. Here are some of the processes you can outsource:

IT Support

Your team and clients will need round-the-clock IT support for your digital assets, products, and services. Outsourcing your IT support to an agency can ensure that there will always be someone watching over your servers and providing support for your stakeholders, no matter the time.

Customer Service

Customers are what makes companies successful. This means that you’ll want to put in the effort to take care of your clients to ensure that they’re having a good experience by outsourcing your customer service operations.
When you outsource this service, you can have a team that’s ready to assist customers with their queries or concerns 24/7.

Data Entry

Data entry is a tedious task that requires transcribing documents, encoding data, and analyzing and crafting reports for your company. You can outsource this job to a BPO company that will ensure that your business will always have accurate and up-to-date data about your clients and business.

IT Support Services
Customer Support
Data Entry Services

Marketing

Generating leads is a marketing task that can take a considerable amount of rejection before it can yield results. Outsourcing this to an agency that has a tried and tested cold-calling method is an excellent way to increase your revenue and your company’s reach.

Sales

Some clients may find difficulty navigating your company’s website or they may want to confirm some details about your product before placing an order, so they may place a call on your hotline. When this happens, a BPO can handle the booking and order taking process for your company.

Lead Generation
Booking and Order Taking

How Do I Find a Back Office Outsourcing Company for My Business?

Businesses all over the globe are starting to see the benefits that an outsourcing company can bring to their company. This has led to a surge in outsourcing companies, giving organizations more options for service providers.

While more BPO companies are a good thing because they can keep the market more competitive, they can also paralyze business owners due to the number of options available. Aside from this, choosing a BPO provider may not also yield the best results due to reasons such as cultural differences, subpar output, and insufficient equipment.

You’ll need to find an outsourcing company that meets your company’s requirements and who has a track record of delivering high-quality work. If you’re looking for a BPO agency that can fulfill this, you can count on us at SixEleven to help you.

Our team of professional agents can be trusted to keep your back office operations running smoothly so you can focus on key functions of your business.

Reach out to us today to know more about our services.

Why You Should Consider Back-Office Outsourcing in the Philippines

Back-office outsourcing makes people nervous because of various misconceptions and the lack of a full understanding of its definition. For starters, others believe that outsourcing takes away jobs from people in the company’s country or region. However, what they don’t know is that it is designed to offer various benefits that will improve their business’s efficiency.

 

Choosing the right outsourcing partner is crucial in maximizing the benefits you can enjoy from outsourcing your company’s back-office operations. The Philippines is one of the leading countries that specialize in outsourcing services. Here are only a few reasons why you should outsource your back office operations to BPO companies in this country:

three BPO workers in an office

Highly Skilled Workforce

The Philippines takes pride in its vast pool of professionals and highly skilled workforce. Its BPO sector currently employs more than 1.3 million professionals, many of whom have received training and proper education in the fields of information technology, engineering, nursing, communications, and graphic design.

 

Aside from their educational backgrounds, BPO employees are trained in-house to ensure they are ready to address your back-office needs. Offshore third-party service providers invest in developing comprehensive and effective training programs and state-of-the-art equipment to give their employees the skills and resources they need to complete their tasks.

Exceptional English Proficiency

Another benefit of outsourcing your back office operations to the Philippines is ease of communication. This means that working with a back office outsourcing company in the Philippines will allow you to maximize efficiency without any language barrier.

 

Filipinos speak English well, which allows them to communicate even the most complex topics with people from all over the world. The Philippines ranked second in Education First’s English Proficiency Index, next only to Singapore.

a BPO employee working
Two BPO employees shaking hands

Strong Government Support

To support the outsourcing sector, the government established the Philippine Economic Zone Authority (PEZA) in 1995. PEZA is a promotions agency that supports the implementation and growth of foreign investments in the country. It provides various incentives such as tax holidays, tax-free importation of equipment, and visa assistance for foreign business owners and their families.

 

The country is also working on being more attractive to foreign investors. The Corporate Recovery and Tax Incentives for Enterprises (CREATE) Act, which provides major reform measures, has been enacted into law on January 1, 2021. This includes domestic and foreign corporations paying a 25 percent corporate income tax from the current 30 percent.

Cost-Effective and Scalable Solutions

Let’s admit: the main reason businesses outsource their operations offshore is its affordability. In the Philippines, you’ll get the best of both worlds: affordable and outstanding talent.

An average Filipino employee can live comfortably on a US$500 monthly salary. Due to the low cost of living in the country, companies can save up to 70 percent on employment costs – especially when compared to hiring in-house.

Because this is considered ‘too low’ for Western standards, people have the misconception that this is equivalent to ‘modern-day slavery,’ which is not true. In fact, there are various positive outsourcing testimonials from employees who are grateful for how their jobs in BPO companies helped them and their families.

BPO employees looking at a computer
Outsourcing can also help your business financially. When you hire an outsourcing provider, they will take care of your employees’ everyday needs. You wouldn’t have to worry about paying for office space, parking space, equipment, internet, office supplies, and other expenses needed for a conducive work environment.

 

Additionally, working with a back-office outsourcing company in the Philippines allows you to quickly adjust based on changing demands. Whether you need more employees to address fluctuating market demands or scale your operations down during slow seasons, a BPO company can easily adapt to your requirements.

If you’re looking for a BPO agency that can fulfill this, you can count on us at SixEleven to help you.

Our team of professional agents can be trusted to keep your back office operations running smoothly so you can focus on key functions of your business.

Reach out to us today to learn more about our services.

Why Six Eleven?

History honed us to who we are today. A team with solid focus – “Exceeding client and customer expectations by maximizing workforce potential to deliver high revenue and satisfaction rates.”

Innovation & Analytics

We combine the skills of our agents with the latest technology for a smoother, more efficient transaction.

Ability to scale

We can help you scale employees more depending on the demand of your tasks.

Stability

Secured cloud backups and encryptions are prepared for your accounts to ensure continuity of operations.

Continuous improvement

We constantly train staff and motivate them to upskill to keep up with the needs of the industry.

Operational excellence

We make sure your employees operate on a high degree of compliance for your business.

Loyalty

We value our clients’ trust and maintain a long-term partnership with them.

FIND THE RIGHT FIT FOR YOU

Our trusty outsourcing expert can discuss how we can help in your project. Let’s set a quick chat today!

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5 Steps Easy Deployment

From dedicated SEO strategists to creative web designers, we have the people who can plan and execute the right plan for your company.

1. Client's Job Recruitment

The company ensures the quality of services it offers will align to the client's standards and requirements.

2. Tailor Fit Hiring

Agents were assessed thoroughly to ensure that they match and fit the client's standards perfectly.

3. Easy System Integration

Our IT team is equipped with all the tools needed by each client.

4. Training

All agents will undergo a minimum of 2 weeks training regarding the clients project. This period shall be non-billable and free.

5. Production

As part of the Company's management, Team Leader and Program Managers will be in-charge in managing and coaching the agents to be productive and perform well.

Find the Right Fit For You

Our experts will reach out right away to help you reach your outsourcing goals. Get a free quote now!

  • Competitive Pricing
    Outsource a world-class team of professionals.
  • Industry Experts
    15+ years of successful outsourcing services.
  • Flexibility
    We build customizable solutions for your projects to help you achieve great success.

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