Quality Assurance

Call centers are the lifeline between organizations and their customers in the...

A not good reviews or comments from a consumers can easily wipeout ten positive...

What comes to mind when you hear the words 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞? Are you willing...

Quality assurance is the process of proving that a service or a product is up to...

A product or service’s main selling point is its level of quality. When a...

Quality assurance (QA) is a systemic process that ensures that the quality of the...

Quality control (QC) refers to procedures done to check and maintain the quality...

Whether you’re running your own call center team or have an outsourced one,...

Quality control management is the act of overseeing and ensuring that the...