What are the quality assurance metrics to use for your team
Whether you’re running your own call center team or have an outsourced one,...
How useful are memes in lead generation? Ways to utilize this method
There is no doubt that creating memes is one of the most effective tactics for...
Should you use chatbots for lead generation? Top five chatbots for that can help you
Whether you like it or not, automation continues to be a part of a business in one...
Top telemarketing sales tips for beginners
Telemarketing, also identified as “inside sales” or “telesales,” refers to the...
What are the top four legal transcription services providers?
Transcriptions and data entry are very crucial in almost all sectors, however,...
Why you should outsource back-office? Here are a few reasons
Back-office, a term derived from traditional office layout, refers to...
Eight upsell examples suitable for all businesses
If you’re not upselling right now, you’re only getting a part of your profit....
What are the types of data you can gather in research
Research data refers to the information gathered or generated to validate research...
Measuring your customer journey with customer experience metrics
Customer experience is an important aspect of companies in any industry. Your...