Measuring your customer journey with customer experience metrics
Customer experience is an important aspect of companies in any industry. Your...
What to prepare when setting up a call center from home
If this is your first time doing so, you have to prepare a few things so your call...
16 Trends in Customer Experience You Should Be Doing in 2024
Like any other aspect of a business, customer experience has evolved over time...
How to distinguish an upsell vs a cross-sell
Upselling and cross-selling are the two common strategies used to grow a business....
Up your social media game with these Instagram lead generation tips and tactics!
You can now create and run lead ads on Instagram so it’s more convenient for...
Outsourcing your virtual assistant in the Philippines
A virtual assistant is a remote worker who provides various administrative...
Becoming a quality control manager: What you need to know
Quality control management is the act of overseeing and ensuring that the...
Interested in becoming a data research analyst? Here’s what you should know
Data research analyst stores and collects information on research data. In...
Interested in becoming a help desk administrator? Here’s what you need to know
A helpdesk administrator is someone who is primarily responsible for providing...