Importance of quality assurance in a call center
In a call center setting, quality assurance ensures that every interaction aligns...
Is Facebook lead generation worth it?
Facebook is arguably the most popular social media platform. With 2.6 billion...
Seven awesome telemarketing softwares
Telemarketing software is a type of contact center tool that automates customer...
Discover Why You Should Consider Outsourcing Technical Support
Fact: Companies need technical support representatives. They do not only help...
Effective lead generation process for a business
Simplified, lead generation is the process of identifying and attracting potential...
Six important inbound call center metrics to measure
Businesses should know how and when to measure each call, issue, and inquiry they...
What you need to know about purchase order processing
Order processing is tied to customer satisfaction. The quicker and better quality...
Eight brilliant telemarketing tips that work
Telemarketing is a marketing strategy where salespersons solicit prospects to buy...
Seven roles to outsource as a small business
This is most suitable for hiring BPOs who will do regular tasks such as customer...