Unlocking Limitless Potential: 10 Reasons to Outsource to the Philippines

SixEleven

In the ever-changing global economic scene, 𝒕𝒉𝒆 𝑷𝒉𝒊𝒍𝒊𝒑𝒑𝒊𝒏𝒆𝒔 𝒉𝒂𝒔 𝒆𝒎𝒆𝒓𝒈𝒆𝒅 𝒂𝒔 𝒂 𝒕𝒉𝒓𝒊𝒗𝒊𝒏𝒈 𝒐𝒖𝒕𝒔𝒐𝒖𝒓𝒄𝒊𝒏𝒈 𝒑𝒐𝒘𝒆𝒓𝒉𝒐𝒖𝒔𝒆. It’s a tropical paradise famed for its stunning beaches and friendly people, but it’s also creating waves in the business world for another reason. More and more firms are discovering the numerous advantages of outsourcing to the Philippines.

If you’re still undecided, here are the 𝐓𝐨𝐩 10 𝐫𝐞𝐚𝐬𝐨𝐧𝐬 why this Southeast Asian treasure is the best outsourcing destination.

1. Highly Skilled Workforce

The Philippines’ young population is expanding faster than the country’s dependent children and retired workers.

In addition to a plentiful supply of labor, the figures indicate a highly educated workforce with a literacy rate of 97.5%.

Every year, local universities and colleges add more than 500,000 skilled and qualified workers to the labor force. According to experts, this young and skilled workforce will continue to benefit the Philippines in the coming years.

The Philippines has a well-educated, English-speaking labor force. The country is the third-largest English-speaking nation in the world, making communicating with your remote workforce simple. With a literacy rate of more than 95%, you can expect a pool of people ready to take on a variety of jobs.

2. Cost-Efficiency

Saving money is one of the most compelling reasons to outsource to the Philippines. Labor expenses are much lower in the Philippines than in Western countries, without sacrificing quality. Because of this cost-effectiveness, you may devote more resources to other vital elements of your organization.

If cost savings are important to your company, the Philippines are an excellent outsourcing location. Labor and salaries, among other things, are substantially more reasonable in the Philippines due to advantageous exchange rates between the Philippines and the United States and reduced living costs. As a result, firms who outsource to the Philippines can benefit from competitive labor prices, giving them far more flexibility and scalability than creating a domestic or nearshore call center.

3. Cultural Compatibility

Formerly colonized by the Spanish, Americans, and Japanese, the Philippines retains traces of its past in its characteristics and values. Western culture is still deeply embedded in people’s daily life, and Filipinos are very adaptable to other cultures.

Furthermore, hospitality is an essential component of Filipino culture and custom. Filipinos are easy to socialize and work with because of these traits.

Filipinos and Westerners share many cultural traits, such as a strong work ethic, professionalism, and a customer-centric approach. This shared set of beliefs guarantees a smooth collaboration and reduces the likelihood of cultural disputes.

4. 24/7 Operations

The Filipino workforce is heavily geared toward 24-hour coverage.  So, regardless of your company’s or your clients’ time zone, the Philippines can provide business solutions at any time and from any location.

The Philippines’ single largest client country is the United States, with a 12-hour time difference.  As a result, over 60% of the outsourcing workforce in the Philippines still works the night shift to match the US hours. Because of the time difference, outsourcing to the Philippines allows you to run your business around the clock. Your Filipino staff can continue working while you sleep, increasing production and efficiency.

This is extremely common in the Philippines.  Rotating shifts and weekend coverage are also common and accepted working conditions in the outsourcing business.

These characteristics are especially relevant for customer service and online sales functions, where having 24/7 assistance coverage is a regular necessity.

5. Diverse Skill Set

The Philippines boasts excellent universities and a young population, resulting in hundreds of thousands of highly motivated graduates with college degrees that meet worldwide education standards each year. Filipino professionals are familiar with Western business procedures because their legal, financial, and government systems are similar to those in the United States, making it easy for Western corporations to engage with them.

From customer service and data entry to specialized skills like graphic design, web development, and digital marketing, the Philippines has a wide spectrum of capabilities to offer. Whatever your company requirements are, highly skilled personnel may be found in the Philippines.

6. Robust IT Infrastructure

To promote the growth of the outsourcing business, the Philippine government has made major investments in infrastructure and technology, including high-speed internet connectivity, special economic zones, and IT parks. These investments have created a hub for business process outsourcing (BPO) and knowledge process outsourcing (KPO) services, with cutting-edge facilities and technology to support these industries.

The country’s excellent telecommunications infrastructure guarantees that firms have reliable communication channels, and the availability of high-speed internet in urban areas enables effective collaboration between outsourced teams and their clients. Because of these modern facilities and innovative technologies, outsourcing companies in the Philippines can supply clients with high-quality services, making it a great place for enterprises wishing to outsource their operations.

The country has made significant investments in its IT infrastructure, ensuring robust and secure connectivity. This infrastructure enables continuous connection and data transfer, lowering the chance of disruptions.

7. Government Support

Because the BPO and outsourcing industry accounts for such a major portion of the labor market in the Philippines, there is strong government support, rules, and infrastructure in place to assist their market—and, by consequence, your BPO or call center.

To encourage international enterprises, the Philippine government has created a variety of initiatives and incentives. Tax rebates, quicker registration processes, and support for technology parks and special economic zones are among the measures.

8. Scalability

Outsourcing to the Philippines allows you to scale your operations up or down as needed. You can easily alter your outsourcing arrangements whether you need a small team or a huge staff.

9. Proven Track Record

Many global corporations have previously successfully outsourced to the Philippines. These success stories demonstrate the Filipino workforce’s dependability and competence.

The Philippines has a well-established reputation as a top global outsourcing destination, with a track record of successful call centers and other outsourcing services. As a result, when you outsource to the Philippines, you benefit from a solid track record, not just from your local call center, but from the entire country.

Furthermore, outsourcing to the Philippines provides you with access to industry-specific skills and knowledge—for both agents acquainted with your business, such as automotive or legal customers, and high-level expertise in customer service and customer experience. Access to more experienced agents and teams results in not just better client experiences, but also stronger strategy, more efficient operations, and increased profitability for your company.

10. Focus on Core Competencies

Outsourcing’s increased efficiency and ability to focus on core business tasks will also have a significant beneficial influence on customer satisfaction. You’ll be able to manufacture your goods and services more quickly, which is always a plus. You may free up your in-house staff to focus on key tasks that promote business success by outsourcing non-core functions to the Philippines. This allows you to remain competitive and agile in a volatile market.

Finally, the Philippines has evolved into a worldwide outsourcing powerhouse, providing firms with a variety of benefits ranging from competent labor and cost savings to cultural compatibility and government backing. By outsourcing to the Philippines, you can open up new opportunities for your company and embark on an unending journey of growth and efficiency. So, if you want to take your business to the next level, it’s time to consider the Philippines as your preferred outsourcing destination.

If you’ve considered the numerous benefits of outsourcing and concluded that it could be a suitable option for your company, it’s time to establish a plan of action. Determine which departments should be outsourced to a third party and begin searching for professionals that suit the bill. It may appear intimidating at first, but it will benefit your bottom line greatly.

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AboutSixEleven

SixEleven is the first Davao-Based solution-oriented contact center designed to provide quality services in Sales, Marketing and Customer Support in the Philippines.