Outsourcing Your Company’s Professional Chat Support Services

Outsource your chat support services to a team of professionals based in the Philippines and increase customer satisfaction, conversion rates, and revenue.

Partner with a BPO and lessen the gap between your company and its customers by providing top-notch customer service. By working with SixEleven’s knowledgeable chat support services team, your clients get direct access to highly trained customer representatives who can help them answer their concerns.

Outsource chat support services to SixEleven and rest assured knowing that there’s always somebody on the other line waiting to help your customers.

Work with SixEleven today so you can focus on growing your company.

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What is Chat Support Process Outsourcing?

Customer satisfaction is one of the things that most businesses strive to attain. Many studies have shown that loyal customers spend more than new ones. It’s also much more cost effective to retain customers rather than attract new ones.

One way to keep maintain your client base is to address their concerns ASAP. Quick communication turnaround can make your clients feel valued. In fact, many large companies outsource their chat support processes to a third-party provider to give their customers this feeling.

The Benefits of Outsourcing Live Chat Support Agents

Outsourcing your company’s live chat services to a Philippine agency is an investment that can increase your company’s customer service satisfaction and profitability.

Learn more about the benefits of chat support outsourcing services for your company.

Improved Customer Turnaround Times

Customers expect brands to respond to their queries quickly. If a company cannot provide an answer for its client swiftly, it can lead to a dip in customer satisfaction.

When you outsource live chat support services to dedicated agents, you won’t have to worry if your customers are getting the help that they need – because someone is always ready to assist them.

Personalized Customer Experience

Most customers will prefer to have a personalized experience versus a templated one. Improve your chat support process by outsourcing to a company that can give your clients the extra care they deserve.

Increased Customer Retention

When you have dedicated agents answering your client’s queries, you minimize the friction of transactions with your business, which can lead to a better experience with your company and higher customer retention.

Enhanced Workflow

Delegating customer service to a BPO can give your team the mental bandwidth they need to focus on high-value tasks for your business.

Lower Operating Costs

BPO agencies can help businesses scale their operations according to their needs. An outsourcing company can provide you with fully equipped personnel who are ready to take on the job – at no additional fee.

Partner with a Dedicated Chat Support Processes BPO

Outsourcing your live chat services to a dedicated provider can give your company a boost in customer satisfaction and retention. However, you may be surprised that not every BPO is equipped to give your company the live chat services that you need.

It could be because the company doesn’t have the manpower, equipment, or knowledge to deal with a business from your industry. What’s worse is that these realizations can come months into the contract when you’ve started to notice losses in customers and profit.

To avoid this, you’ll want to find a company that has years of experience helping businesses with their live chat services, like SixEleven.

At SixEleven, we invest in our personnel and equipment to ensure that our clients are receiving the best service possible. Our commitment is to always care for your customers so you can focus on growing your business.

Why Six Eleven?

History honed us to who we are today. A team with solid focus – “Exceeding client and customer expectations by maximizing workforce potential to deliver high revenue and satisfaction rates.”

Innovation & Analytics

We combine the skills of our agents with the latest technology for a smoother, more efficient transaction.

Ability to scale

We can help you scale employees more depending on the demand of your tasks.

Stability

Secured cloud backups and encryptions are prepared for your accounts to ensure continuity of operations.

Continuous improvement

We constantly train staff and motivate them to upskill to keep up with the needs of the industry.

Operational excellence

We make sure your employees operate on a high degree of compliance for your business.

Loyalty

We value our clients’ trust and maintain a long-term partnership with them.

Outsource Chat Agents to the Experts

Outsource live chat support services to a BPO that can help you accomplish your business’ goals at a reasonable rate.
Contact us today for more information.

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Deploying Chat Support Outsourcing Services

Our highly trained live chat support agents are ready for your outsourcing needs. We have the trained professionals you need to execute your plans for your company.

1. Client's Job Recruitment

The company ensures the quality of services it offers will align to the client's standards and requirements.

2. Tailor Fit Hiring

Agents were assessed thoroughly to ensure that they match and fit the client's standards perfectly.

3. Easy System Integration

Our IT team is equipped with all the tools needed by each client.

4. Training

All agents will undergo a minimum of 2 weeks training regarding the clients project. This period shall be non-billable and free.

5. Production

As part of the Company's management, Team Leader and Program Managers will be in-charge in managing and coaching the agents to be productive and perform well.

Frequently Asked Questions

Why should I outsource chat support?

Outsourcing your chat support can free up your operations team to do more value-adding tasks for your company. It also gives your company an edge by providing round-the-clock support to your clients at a cost-effective price.

How does chat support outsourcing work?

Chat support outsourcing provides your team with a dedicated team to manage all customer interactions on your platform. Our team of BPO live chat agents undergo continuous training to deliver brand-aligned service.

How do outsourced chat agents understand my business?

Our team of outsourced chat support service agents undergo a comprehensive training program on your products and services to give your clients an engaging experience with your company.

Can outsourced agents handle technical queries?

Yes, our team of outsourced live chat support agents undergo specialized training to be able to provide your customers with the technical support they need.

Can I maintain quality and brand consistency with outsourced chat agents?

Our agents are equipped with scripts and guidelines to ensure brand consistency across all channels. These materials are approved by your team before they’re distributed to the team.

Find the Right Fit For You

Our experts will reach out right away to help you reach your outsourcing goals. Get a free quote now!

Competitive Pricing
Outsource a world-class team of professionals.
Industry Experts
15+ years of successful outsourcing services.
Flexibility
We build customizable solutions for your projects to help you achieve great success.

We welcome your business, lets speak!

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