When it comes to outsourcing, you’ll find no better partner than SixEleven. We offer a variety of services to help you boost your operations flow and meet your business goals. As one of the most trusted BPOs in the Philippines, we receive inquiries from companies all over the globe.
On this page, we answer questions that we frequently receive.
Yes, we are. At the onset, most people try to settle on pricing and terms. Once this is agreed upon in principle, we can work more on a more defined SLA for your program. This could range from number of sales, percentage of conversions, service uptime, drop call ratio and so on depending on the client’s business. This negotiated SLA can be added to the contract and a compliance rate of 90 percent, or more is expected.
611 currently has three offices. Our main office is located in Davao City. Our expansion office is located in General Santos City. Our 3rd office in Davao Mabini. The choice where to place a particular program largely depends on the type of program and the skill set present in the talent pool of the existing office when the program is signed or depending on client preference.
We have a third-party agency duly accredited by the Philippine government who conducts such on behalf of our company. This assures that the check done is both independent and reliable. Furthermore, every employee is required to submit an NBI (National Bureau of Investigation) clearance before they are accepted towards our company to certify that they do not have any existing civil or legal encumbrances.
We operate in 3 geographically different offices strategically located in segments. It is about a 2-hour drive from each facility to the next. We don’t oversell our capacity and always maintain an allowance for overflow. Thus, in an event of a major disaster, calamity, or equipment failure, we have readily available capacity at proximity to be able to transit agents in and out during a “recovery” situation.
All our computers and servers are backed up by industrial ups with a capacity of 30 minutes or more depending on load. We also have a backup onsite generator to protect against power outages. We have 3 ISP lines with the top 3 Telco providers in the Philippines with more than 200mb of dedicated 1:1 ratio Internet capacity per site.
We have a lot of initiatives to engage our people. We offer them free meals daily, so they avoid skipping meals. We offer them HMO (health card) so they are covered in case of any medical needs. We also have several different activities in our office ranging from team activities, developmental training, and team building and bonding activities.
Please see our company’s Facebook page for some samples: https://www.facebook.com/SixElevenGlobalServices/
We normally have a weekly commission scheme for our reps, this is to reward and acknowledge exemplary performance for the week and do a mini-performance review with each representative. We also do performance reviews every quarter to assess the growth and progress of agents and equally compensate them for such if it merits such.
We have an open-door policy with all our clients. They are welcome to visit us anytime at any frequency to conduct audits, training or just plain checking. We encourage such visitations; we want to establish client confidence and build a relationship with them. Clients can conduct audits anytime they prefer with agents but as far as network infrastructure goes, it has to be duly scheduled to avoid any possible service disruptions towards other clients.
All our employees must pass through a fingerprint authenticated turnstile system before they can enter our facility, and we also added physical barriers and door authentication software. Other systems may be added upon client request to control and regulate specific areas to make it dedicated. Further, all areas are monitored by CCTV cameras, and we keep video logs of all activities for up to six months or longer upon client request.
We are duly attested and certified as a PCI compliant organization. We follow best practices as mandated by the PCI council. We follow the password string parameter, idle boot time, also password changing every certain interval. We have a strict policy of people needing to use their credentials as this can be traced in case there is any illegal activity.
We do several non-committal projects. Outbound sales, SEO, Back office, etc. We have a pool of people we can always tap just in case there is an anticipated major overflow because of certain holidays or occasions. We just need to be given sufficient notice to cross-train and prepare people at no extra cost to the client, we only bill during live hours and not during training.
