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Outsourcing Your Helpdesk Services to Customer Service Experts
As a business owner, you know how important it is to connect your customers with an agent that can help them with their needs and make your business more accessible to them. After all, an inbound customer support system can boost your customer’s satisfaction and retention.
Having a dedicated helpdesk is key to minimizing customer response time and giving clients a good experience. By outsourcing your helpdesk services to a team of experts, you leave your customers in good hands. You also make sure that they always have someone to talk to about their concerns.
Here at SixEleven, we provide high-quality help desk outsourcing services to create a better experience for our clients and their customers. We take care of your customers so; you can focus on innovating your products.
Our BPO helpdesk can be customized according to your company’s requirements and budget. We offer a competitive pricing scheme that doesn’t compromise quality. Get started with us today and we’ll assemble a team to assist your customers right away.
Why Six Eleven?
History honed us to who we are today. A team with solid focus – “Exceeding client and customer expectations by maximizing workforce potential to deliver high revenue and satisfaction rates.”
Innovation & Analytics
We combine the skills of our agents with the latest technology for a smoother, more efficient transaction.
Ability to scale
We can help you scale employees more depending on the demand of your tasks.
Stability
Secured cloud backups and encryptions are prepared for your accounts to ensure continuity of operations.
Continuous improvement
We constantly train staff and motivate them to upskill to keep up with the needs of the industry.
Operational excellence
We make sure your employees operate on a high degree of compliance for your business.
Loyalty
We value our clients’ trust and maintain a long-term partnership with them.
5 Steps Easy Deployment
From dedicated SEO strategists to creative web designers, we have the people who can plan and execute the right plan for your company.
1. Client's Job Recruitment
The company ensures the quality of services it offers will align to the client's standards and requirements.
2. Tailor Fit Hiring
Agents were assessed thoroughly to ensure that they match and fit the client's standards perfectly.
3. Easy System Integration
Our IT team is equipped with all the tools needed by each client.
4. Training
All agents will undergo a minimum of 2 weeks training regarding the clients project. This period shall be non-billable and free.
5. Production
As part of the Company's management, Team Leader and Program Managers will be in-charge in managing and coaching the agents to be productive and perform well.
Find the Right Fit For You
- Competitive Pricing
Outsource a world-class team of professionals. - Industry Experts
15+ years of successful outsourcing services. - Flexibility
We build customizable solutions for your projects to help you achieve great success.