{"id":12488,"date":"2026-08-29T10:59:01","date_gmt":"2026-08-29T10:59:01","guid":{"rendered":"https:\/\/staging.611systems.com\/?page_id=12488"},"modified":"2026-10-23T01:33:54","modified_gmt":"2026-10-23T01:33:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/sixelevenbpo.com\/?page_id=12488","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\n
<\/div>\n\n \n
<\/i> Your Questions, Answered <\/i><\/div>\n

\n Frequently Asked Questions<\/span>\n <\/span>\n <\/h2> \n \n

When it comes to outsourcing, you\u2019ll find no better partner than SixEleven. We offer a variety of services to help you boost your operations flow and meet your business goals. As one of the most trusted BPOs in the Philippines, we receive inquiries from companies all over the globe.<\/p><\/div>\n\n\n \n <\/div>\n\n\n\n\n\n\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t1. Is 611 open to guaranteeing a Service Level Agreement (SLA)?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0<\/p>

Yes we are. At the onset, most people try to settle on pricing and terms. Once this is agreed upon in principle, we can work more on a more defined SLA for your program. This could range from number of sales, percentage of conversions, service uptime, drop call ratio and so on depending on the clients business. This negotiated SLA can be added to the contract and a compliance rate of 90 percent or more is expected.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t2. Where is 611 located or where will my program be placed?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0<\/p>

611 currently has three offices. Our main office is located in Davao City. Our expansion office is located in General Santos City. Our 3rd office in Davao Mabini. The choice where to place a particular program largely depends on the type of program and the skill set present in the talent pool of the existing office when the program is signed or depending on client preference.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t3. What redundancies are in place?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0<\/p>

All our computers and servers are backed up by industrial ups with a capacity of 30 minutes or more depending on load. We also have a backup onsite generator to protect against power outages. We have 3 ISP lines with the top 3 Telco providers in the Philippines w more than 200mb of dedicated 1:1 ratio Internet capacity per site.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t4. Do you have a disaster recovery plan?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
\u00a0We operate in 3 geographically different offices strategically located in segments. It is about a 2-hour drive from each facility to the next. We don\u2019t oversell our capacity and always maintain an allowance for overflow. Thus in an event of a major disaster, calamity, or equipment failure, we have readily available capacity at proximity to be able to transit agents in and out during a \u201crecovery\u201d situation.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t5. Do you do background checks on employees?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
\u00a0We have a third party agency duly accredited by the Philippine government who conducts such on behalf of our company. This assures that the check done is both independent and reliable. Furthermore, every employee is required to submit an NBI (National Bureau of Investigation) clearance before they are accepted towards our company to certify that they do not have any existing civil or legal encumbrances.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t6. What is your approach to keeping employee morale high?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
\u00a0We have a lot of initiatives to engage our people. We offer them free meals daily so they avoid skipping meals. We offer them HMO (health card) so they are covered in case of any medical needs. We also have several different activities in our office ranging from team activities, developmental training and also team building and bonding activities. Please see our company\u2019s Facebook page for some samples: https:\/\/www.facebook.com\/SixElevenGlobalServices\/<\/a><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t7. Do you do performance reviews?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We normally have a weekly commission scheme for our reps, this is to reward and acknowledge exemplary performance for the week and do a mini-performance review w each representative. We also do performance reviews every quarter to assess the growth and progress of agents and equally compensate them for such if it merits such.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t8. Do you allow client visits or audits?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
\u00a0We have an open-door policy with all our clients. They are welcome to visit us anytime at any frequency to conduct audits, training or just plain checking. We encourage such visitations, we want to establish client confidence and also build a relationship so we are open. Clients can also do audits anytime they prefer w agents but as far as network infrastructure goes, it has to be duly scheduled to avoid any possible service disruptions towards other clients.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t9. What are the security measures in place to protect the employee and also the client\u2019s areas?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
All our employees have to pass through a fingerprint authenticated turnstile system before they can enter our facility, and we also added physical barriers and door authentication software. Other systems may be added upon client request to control and regulate specific areas to make it dedicated. Further, all areas are monitored by CCTV cameras and we keep video logs of all activities for up to six months or longer upon client request.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t10. What are the data security measures in place?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We are duly attested and certified as a PCI compliant organization. We follow best practices as mandated by the PCI council. We follow the password string parameter, idle boot time, also password changing every certain interval. We have a strict policy of people needing to use their credentials as this can be traced in case there is any illegal activity.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t11. Can 611 ramp up fast in case there is a high call volume?<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We do several non-committal projects. Outbound sales, SEO, Back office, etc. We have a pool of people we can always tap just in case there is an anticipated major overflow because of certain holiday\u2019s or occasions. We just need to be given sufficient notice to cross-train and prepare people at no extra cost to the client, we only bill during live hours and not during training.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Your Questions, Answered Frequently Asked Questions When it comes to outsourcing, you\u2019ll find no better partner than SixEleven. We offer a variety of services to help you boost your operations flow and meet your business...<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-12488","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions - Six Eleven<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sixelevenbpo.com\/?page_id=12488\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Six Eleven\" \/>\n<meta property=\"og:description\" content=\"Your Questions, Answered Frequently Asked Questions When it comes to outsourcing, you\u2019ll find no better partner than SixEleven. We offer a variety of services to help you boost your operations flow and meet your business goals. As one of the most trusted BPOs in the Philippines, we receive inquiries from companies all over the globe. […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sixelevenbpo.com\/?page_id=12488\" \/>\n<meta property=\"og:site_name\" content=\"Six Eleven\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-23T01:33:54+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?page_id=12488\",\"url\":\"https:\\\/\\\/sixelevenbpo.com\\\/?page_id=12488\",\"name\":\"Frequently Asked Questions - Six Eleven\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/#website\"},\"datePublished\":\"2026-08-29T10:59:01+00:00\",\"dateModified\":\"2026-10-23T01:33:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?page_id=12488#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sixelevenbpo.com\\\/?page_id=12488\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?page_id=12488#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/sixelevenbpo.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently Asked Questions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/#website\",\"url\":\"https:\\\/\\\/sixelevenbpo.com\\\/\",\"name\":\"Six Eleven\",\"description\":\"A Reliable BPO Company in the Philippines\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sixelevenbpo.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions - Six Eleven","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sixelevenbpo.com\/?page_id=12488","og_locale":"en_US","og_type":"article","og_title":"Frequently Asked Questions - Six Eleven","og_description":"Your Questions, Answered Frequently Asked Questions When it comes to outsourcing, you\u2019ll find no better partner than SixEleven. We offer a variety of services to help you boost your operations flow and meet your business goals. As one of the most trusted BPOs in the Philippines, we receive inquiries from companies all over the globe. […]","og_url":"https:\/\/sixelevenbpo.com\/?page_id=12488","og_site_name":"Six Eleven","article_modified_time":"2026-10-23T01:33:54+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sixelevenbpo.com\/?page_id=12488","url":"https:\/\/sixelevenbpo.com\/?page_id=12488","name":"Frequently Asked Questions - Six Eleven","isPartOf":{"@id":"https:\/\/sixelevenbpo.com\/#website"},"datePublished":"2026-08-29T10:59:01+00:00","dateModified":"2026-10-23T01:33:54+00:00","breadcrumb":{"@id":"https:\/\/sixelevenbpo.com\/?page_id=12488#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sixelevenbpo.com\/?page_id=12488"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/sixelevenbpo.com\/?page_id=12488#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sixelevenbpo.com\/"},{"@type":"ListItem","position":2,"name":"Frequently Asked Questions"}]},{"@type":"WebSite","@id":"https:\/\/sixelevenbpo.com\/#website","url":"https:\/\/sixelevenbpo.com\/","name":"Six Eleven","description":"A Reliable BPO Company in the Philippines","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sixelevenbpo.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=\/wp\/v2\/pages\/12488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12488"}],"version-history":[{"count":19,"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=\/wp\/v2\/pages\/12488\/revisions"}],"predecessor-version":[{"id":13097,"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=\/wp\/v2\/pages\/12488\/revisions\/13097"}],"wp:attachment":[{"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}