{"id":11202,"date":"2025-10-27T12:47:57","date_gmt":"2025-10-27T04:47:57","guid":{"rendered":"https:\/\/www.sixelevenbpo.com\/?p=11202"},"modified":"2025-10-27T12:47:57","modified_gmt":"2025-10-27T04:47:57","slug":"sixeleven-global-services-demonstrates-operational-resilience-following-recent-earthquake","status":"publish","type":"post","link":"https:\/\/sixelevenbpo.com\/?p=11202","title":{"rendered":"SixEleven Global Services Demonstrates Operational Resilience Following Recent Earthquake"},"content":{"rendered":"<p><span data-contrast=\"auto\">Davao City, Philippines \u2014 Following the recent earthquake that struck parts of Mindanao, SixEleven Global Services reaffirmed its commitment to safety, preparedness, and operational continuity.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Immediately after the tremor, the company\u2019s Business Continuity and Emergency Response Teams were activated across all sites. Evacuation procedures and safety headcounts were swiftly conducted to ensure the well-being of all employees. Within minutes, each site reported all personnel safe and accounted for, with no injuries or major structural damage recorded.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Leveraging its robust Business Continuity Plan (BCP) and multi-site redundancy framework, SixEleven\u2019s operations teams coordinated real-time assessments of infrastructure, connectivity, and systems stability. Owing to these proactive measures and the seamless collaboration of its workforce, normal operations resumed within approximately one hour of the incident.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For employees temporarily affected or unable to return on-site, work-from-home (WFH) contingencies were immediately implemented to maintain service delivery and uphold client commitments without disruption.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cResilience and readiness have always been integral to SixEleven\u2019s culture,\u201d said Mr. William Wijangco, Chief Operating Officer. \u201cOur ability to recover quickly after such events is a testament to our people\u2019s dedication and to the strength of our business continuity framework.\u201d<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b><span data-contrast=\"auto\">Business Continuity Plan (BCP): Step-by-Step Playbook<\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Command &amp; Roles:<\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Incident Commander (IC): COO and delegated Site Operations Managers<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Safety Officer: Site Admin\/Facilities lead<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">IT\/Network Lead: Infra &amp; Systems Head<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Operations Recovery Lead: WFM\/Operations Manager<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">HR &amp; Comms Lead: HR Head with Corporate Communications<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">0\u20135 minutes: Immediate Life Safety<\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Alarm &amp; Drop-Cover-Hold until shaking stops; activate site alarms.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Evacuation to muster points; Safety Officers lead floor wardens.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Medical Triage for any injuries; call emergency services if needed.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">5\u201315 minutes: Accountability &amp; Site Control<\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Headcount &amp; Visitor Log Reconciliation; confirm all personnel accounted for.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Perimeter Control; restrict access to critical areas pending inspection.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">IC Declares Incident Level (Minor \/ Moderate \/ Major) and opens Command Channel.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">15\u201330 minutes: Rapid Assessment<\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Facilities Structural Sweep (visible damage, ceilings, cabling, gensets, UPS).<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">IT\/Network Health Check (power, core switches, routers, SBCs, voice platforms, VPNs).<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Utilities Verification (commercial power status; switch to generator\/UPS if needed).<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><b><span data-contrast=\"auto\">30\u201360 minutes: Recovery Decision &amp; Phased Resumption<\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Recovery Strategy Selection by IC:<\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">On-site Resume (Green): Controlled re-entry by zones\/floors.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Partial Redirection (Amber): Overflow to redundant sites (e.g., Maa, Mabini, Digos, GenSan).<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">WFH Activation (Amber\/Red): For affected teams per approved roster.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Client Communications (WFM\/Comms): <\/span><\/b><span data-contrast=\"auto\">incident notice, ETA to normalcy, interim routing.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Workforce Re-Sequencing: <\/span><\/b><span data-contrast=\"auto\">priority queues, concurrency adjustments, TL OIC coverage, overtime\/reliever call-ins.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">60\u2013120 minutes: Stabilization<\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Operational Verification (AHT, SL, concurrency, contact rate, CSAT guardrails).<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Quality &amp; Security Checks (screen recording, QA sampling, access controls, VPN posture).<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Continuous Status Updates (hourly to clients and leadership until KPIs normalize).<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Within 24 hours: Post-Incident Assurance<\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Root-Cause &amp; Impact Summary (RTO\/RPO attainment, lost time, client impacts, mitigations).<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Facilities &amp; IT Preventive Actions (re-anchoring, cable trays, server room inspections).<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">People Care (EAP\/Welfare checks; shift adjustments for affected employees).<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Formal After-Action Review (AAR) with corrective actions, owners, and due dates.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Report-Out to clients: timeline, performance, and continuous-improvement commitments.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Work-From-Home (WFH) Contingency\u2014Operational Steps<\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Roster Trigger: WFM flags affected agents by site\/LOB; push WFH invites to pre-cleared staff.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Secure Access: MFA + VPN, device posture check, DLP and call-recording verification.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Toolkit Enablement: Softphone provisioning, knowledge base access, ticketing\/CRM login validation.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Performance Guardrails: Live adherence monitoring, QA spot checks, screen-capture audits.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Client Routing: Temporary DID\/SIP reroute and chat\/email overflow rules until on-site capacity is restored.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p class=\"tx-excerpt\">Davao City, Philippines \u2014 Following the recent earthquake that struck parts of Mindanao, SixEleven Global Services reaffirmed its commitment to safety, preparedness, and operational continuity.\u00a0 Immediately after the tremor, the company\u2019s Business Continuity and Emergency...<\/p>","protected":false},"author":1,"featured_media":8658,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[592],"tags":[614,615,53,37,616,74,29,92,67,71,263,275,617],"class_list":["post-11202","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs","tag-bcp","tag-business-continuity-plan","tag-customer-experience","tag-customer-service","tag-disaster-recovery","tag-outsource-tasks","tag-outsource-telemarketing","tag-outsourcing","tag-remote-employees","tag-remote-team","tag-remote-team-communication","tag-remote-team-management-tips","tag-wfm"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SixEleven Global Services Demonstrates Operational Resilience Following Recent Earthquake - Six Eleven<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sixelevenbpo.com\/?p=11202\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SixEleven Global Services Demonstrates Operational Resilience Following Recent Earthquake - Six Eleven\" \/>\n<meta property=\"og:description\" content=\"Davao City, Philippines \u2014 Following the recent earthquake that struck parts of Mindanao, SixEleven Global Services reaffirmed its commitment to safety, preparedness, and operational continuity.\u00a0 Immediately after the tremor, the company\u2019s Business Continuity and Emergency Response Teams were activated across all sites. Evacuation procedures and safety headcounts were swiftly conducted to ensure the well-being of [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sixelevenbpo.com\/?p=11202\" \/>\n<meta property=\"og:site_name\" content=\"Six Eleven\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-27T04:47:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2023\/11\/398442675_886170736411582_5835673324215176322_n.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=11202#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=11202\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/#\\\/schema\\\/person\\\/1f3a2a1644756cb1ebcd9cf625f1218b\"},\"headline\":\"SixEleven Global Services Demonstrates Operational Resilience Following Recent Earthquake\",\"datePublished\":\"2025-10-27T04:47:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=11202\"},\"wordCount\":571,\"image\":{\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=11202#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sixelevenbpo.com\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/398442675_886170736411582_5835673324215176322_n.jpg\",\"keywords\":[\"BCP\",\"Business Continuity Plan\",\"customer experience\",\"customer service\",\"disaster recovery\",\"outsource tasks\",\"Outsource telemarketing\",\"outsourcing\",\"remote employees\",\"remote team\",\"remote team communication\",\"Remote team management tips\",\"WFM\"],\"articleSection\":[\"Blogs\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=11202\",\"url\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=11202\",\"name\":\"SixEleven Global Services Demonstrates Operational Resilience Following Recent Earthquake - 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