{"id":2668,"date":"2020-07-02T12:58:00","date_gmt":"2020-07-02T04:58:00","guid":{"rendered":"https:\/\/www.sixelevenbpo.com\/?p=2668"},"modified":"2020-07-02T12:58:00","modified_gmt":"2020-07-02T04:58:00","slug":"quality-assurance-process","status":"publish","type":"post","link":"https:\/\/sixelevenbpo.com\/?p=2668","title":{"rendered":"How quality assurance process works"},"content":{"rendered":"\n

Products and services of business need to undergo a series of checking and improvement to ensure its good quality. Even after a product is released, quality management is important to continuously optimize and adapt to the changing needs of customers.<\/p>\n\n\n\n

Quality assurance (QA)<\/a> is the process of testing if a product or service meets a specific set of standards. Unlike quality control (QC)<\/a>, QA involves processes, guidelines, and metrics needing to constantly monitor and improve. <\/p>\n\n\n\n

In addition, its main goal is to increase the customer\u2019s confidence in the company\u2019s credibility and reliability in offering a great product or service<\/p>\n\n\n\n

Depending on the business, quality assurance may involve industry-based or international standards for compliance. The ISO 9000<\/a>, for instance, sets compliance for the manufacture-based production and service industry.<\/p>\n\n\n\n

Reason to undergo quality assurance<\/h2>\n\n\n\n

One of the important reasons to undergo quality assurance is to minimize errors. <\/p>\n\n\n\n

In software development, QA testing is important to minimize bugs and system errors, especially when creating software as a service (SaaS) systems. Unchecked errors like these may cause interface and security issues to the product.<\/p>\n\n\n\n

Meanwhile, in outsourcing<\/a>, QA teams monitor the entire processes and day-to-day tasks of a team. This is to make sure that each team is making progress in a project and to improve its procedures when needed.<\/p>\n\n\n\n

Call centers also have QA guidelines to maintain positive interaction and experience with customers. From customer feedback and call recordings, businesses can learn customer issues, improve their products, and re-train their staff if possible.<\/p>\n\n\n\n

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How quality assurance works<\/figcaption><\/figure><\/div>\n\n\n\n

How quality assurance works<\/h2>\n\n\n\n

A QA process follows the PDCA cycle or the Deming cycle<\/a> and various methods and approaches, depending on the role to apply to.<\/p>\n\n\n\n

Deming cycle<\/h3>\n\n\n\n