{"id":3076,"date":"2020-07-13T15:28:00","date_gmt":"2020-07-13T07:28:00","guid":{"rendered":"https:\/\/www.sixelevenbpo.com\/?p=3076"},"modified":"2020-07-13T15:28:00","modified_gmt":"2020-07-13T07:28:00","slug":"quality-assurance-vs-quality-control","status":"publish","type":"post","link":"https:\/\/sixelevenbpo.com\/?p=3076","title":{"rendered":"Quality assurance vs quality control: How to differentiate them?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Most people, even professionals, often use <a href=\"https:\/\/sixelevenbpo.com\/blog\/quality-assurance-process\/\" target=\"_blank\" rel=\"noreferrer noopener\">quality assurance (QA)<\/a> and quality control (QC) interchangeably. As a result, this creates confusion and even potential future problems. Both are vital parts of a company\u2019s quality management plan; they both contribute to success and customer satisfaction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Quality assurance vs Quality control<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/asq.org\/quality-resources\/quality-assurance-vs-control\" target=\"_blank\" rel=\"noreferrer noopener\">difference between quality assurance and quality control<\/a> is one of the most frequently asked questions ever, since these processes work in coordination. Once and for all, let us learn the difference between QA and QC.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-assurance-1.png\" alt=\"\" class=\"wp-image-3193\" srcset=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-assurance-1.png 800w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-assurance-1-300x150.png 300w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-assurance-1-768x384.png 768w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-assurance-1-360x180.png 360w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-assurance-1-373x187.png 373w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-assurance-1-620x310.png 620w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-assurance-1-460x230.png 460w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-assurance-1-365x183.png 365w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption>Quality assurance<\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Quality assurance<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">QA is process-oriented. It is a proactive measure that focuses on preventing any defects or any possible issues that may occur. QA assures proper implementation of the right techniques and methods designed for every project. QA activities, like <a href=\"https:\/\/sixelevenbpo.com\/blog\/quality-assurance-call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">process standards and documentation<\/a>, and project audit recognize errors in the process. This comes first before quality control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">QA is a low-level activity that can identify mistakes which QC can not. It is the responsibility of everyone on the team involved in developing a product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Quality control<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">QC, on the other hand, is product-oriented. It is a reactive measure that focuses on identifying and fixing defects. <a href=\"https:\/\/whatis.techtarget.com\/definition\/quality-control-QC\" target=\"_blank\" rel=\"noreferrer noopener\">QC activities<\/a> measure the quality level of every deliverable and aims to fulfil the quality requested. These include inspections and deliverable peer reviews.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">QC is a high-level activity that can identify errors which QA can not. It is the responsibility of a specific QC team assigned to test the products for defects.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-control-1.png\" alt=\"\" class=\"wp-image-3195\" srcset=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-control-1.png 800w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-control-1-300x150.png 300w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-control-1-768x384.png 768w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-control-1-360x180.png 360w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-control-1-373x187.png 373w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-control-1-620x310.png 620w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-control-1-460x230.png 460w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/07\/quality-control-1-365x183.png 365w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption>Quality control<\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Learning the difference<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To further understand the difference, here is an example: You manage a team with a<a href=\"https:\/\/www.outsourceaccelerator.com\/articles\/distributed-workforce-companies\/\" target=\"_blank\" rel=\"noreferrer noopener\"> distributed workforce.<\/a> Since they all work remotely, you provide them with the right tools to learn more and improve in their respective fields. You made them attend online learning, informative webinars, and various trainings to ensure that they will provide excellent output. You also made sure that they\u2019re working in an environment conducive to efficient working. This is quality assurance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your staff create various outputs, like infographics, blog posts, and Youtube videos for clients. Before they submit their work, editors and senior members of the team check these drafts before submitting them to you. Once you get the drafts, you also check and make sure that there are no spelling or grammar errors, continuity errors, and the like. You also see to it that it passes the client\u2019s standards before submitting the projects. This is quality control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is important to learn the difference to ensure that you\u2019re providing the best possible quality of output to your clients. A tip: in cases of quality complaints, it\u2019s easier for you to look back on where you went wrong.<\/p>\n","protected":false},"excerpt":{"rendered":"<p class=\"tx-excerpt\">Most people, even professionals, often use quality assurance (QA) and quality control (QC) interchangeably. As a result, this creates confusion and even potential future problems. Both are vital parts of a company\u2019s quality management plan;...<\/p>","protected":false},"author":1,"featured_media":3191,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57],"tags":[108,86,109],"class_list":["post-3076","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quality-assurance","tag-quality-assurance","tag-quality-assurance-process","tag-quality-assurance-vs-quality-control"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quality assurance vs quality control: How to differentiate them? - Six Eleven<\/title>\n<meta name=\"description\" content=\"The difference between quality assurance and quality control is one of the most frequently asked questions ever, since these processes work in coordination.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sixelevenbpo.com\/?p=3076\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality assurance vs quality control: How to differentiate them? 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