{"id":4758,"date":"2020-12-05T16:13:00","date_gmt":"2020-12-05T08:13:00","guid":{"rendered":"https:\/\/www.sixelevenbpo.com\/?p=4758"},"modified":"2020-12-05T16:13:00","modified_gmt":"2020-12-05T08:13:00","slug":"quality-assurance-skills","status":"publish","type":"post","link":"https:\/\/sixelevenbpo.com\/?p=4758","title":{"rendered":"Quality assurance skills a QA specialist (or anyone!) should have"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What is quality assurance?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Quality assurance (QA) is a systemic process that ensures that the quality of the company\u2019s produced products and services meet (or even exceed) the quality standards set by the organization.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">QA is the company\u2019s way of making sure that mistakes are prevented and that customers are getting the best products and services. It is a proactive process that prevents defects and issues in advance.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It doesn\u2019t only involve the final product. Practicing quality assurance means complying with the company\u2019s quality, safety, and environment standards in every step of the way. It is something that all departments should epitomize. From manufacturing, to customer service and technical support, QA is a company value that needs to be strictly implemented.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moreover, quality assurance is <a href=\"https:\/\/sixelevenbpo.com\/blog\/quality-assurance-vs-quality-control\/\" target=\"_blank\" rel=\"noreferrer noopener\">usually interchanged with Quality Control (QC)<\/a>. QC, on the other hand, is more reactive. It focuses on identifying defects on the already finished products. It detects any errors and inaccuracies right before the finished product\/service reaches the customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Importance of quality assurance<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-20.png\" alt=\"\" class=\"wp-image-4762\" srcset=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-20.png 800w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-20-300x150.png 300w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-20-768x384.png 768w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-20-360x180.png 360w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-20-373x187.png 373w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-20-620x310.png 620w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-20-460x230.png 460w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-20-365x183.png 365w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A product or service wouldn\u2019t sell if your only selling point is your \u2018affordable price.\u2019 Customers retain their transactions and relationships with brands and companies that provide quality. If you\u2019re looking to build a following of loyal customers, it\u2019s best to focus on providing excellent quality products and services. Once customers realize that money spent in your products is money well spent, they likely wouldn\u2019t hesitate to promote your brand to their friends and family.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quality assurance enhances your reputation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sure, they say \u2018any publicity is good publicity.\u2019 Even companies with negative feedback and reputations get viral, resulting in more exposure. However, if you\u2019re going to be publicized, would you rather have bad publicity over a good one?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The best way to gain a positive reputation is to ensure that you\u2019re providing new and loyal customers the highest quality of products and services in your industry. Enhance your <a href=\"https:\/\/sixelevenbpo.com\/blog\/quality-assurance-process\/\" target=\"_blank\" rel=\"noreferrer noopener\">QA processes<\/a>, and maintain a strict code when it comes to cleanliness, security, and value. It all starts there, really.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From there, word will come out, earning you the reputation you deserve. Customers will post positive reviews on your website and social media pages. They\u2019ll recommend you to their friends and family. And doubtful customers will now make up their mind and transact with your business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Apart from a good name, you\u2019ll also get to increase your sales while keeping your customers satisfied. It\u2019s a win-win situation!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">It improves customer experience and satisfaction<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-21.png\" alt=\"\" class=\"wp-image-4763\" srcset=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-21.png 800w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-21-300x150.png 300w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-21-768x384.png 768w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-21-360x180.png 360w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-21-373x187.png 373w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-21-620x310.png 620w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-21-460x230.png 460w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-21-365x183.png 365w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Impress your prospects, customers, and competitors alike by providing excellent products and services. Not only will this set you apart from the rest, it will also provide your customers with a much better experience \u2013 resulting in satisfied and repeat&nbsp; customers. Now, who wouldn\u2019t want that?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">QA saves you time, money, and effort<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Living up to your QA standards can have a positive domino effect to the other parts of your business.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">First, investing resources for your QA processes can save you <strong>money<\/strong>. Having high quality products and services, as well as structured QA standards, may cost money at first. However. They\u2019ll definitely pay off in the long run, as you\u2019ll have less rejected products, less corporate emergencies, and less compensation costs for faulty products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, you\u2019ll also get to save a lot of <strong>time<\/strong> and <strong>effort<\/strong> through high QA standards. Your team will spend less time apologizing for errors and correcting them. It also lessens the chances of hiring publicists\/PR people to get customers to trust your brand again.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quality assurance skills a QA specialist should possess<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A <a href=\"https:\/\/www.ziprecruiter.com\/e\/What-Does-a-Quality-Assurance-Specialist-Do\" target=\"_blank\" rel=\"noreferrer noopener\">QA specialist<\/a> is responsible for implementing the company\u2019s quality assurance policies, standards, workflows, and procedures. They also identify possible areas for improvement in the company\u2019s existing QA processes. Depending on the business, QA specialists can also be responsible for creating training materials and operating manuals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A lot relies on the QA specialists\u2019 shoulders, that\u2019s why they need to meet certain requirements and possess the following quality assurance skills:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Attention to detail<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This is probably the most important skill a QA specialist should have. They should be truly attentive, with excellent attention to detail, to detect even the smallest mistakes and barriers in the company\u2019s operations.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">QA specialists should be able to catch practices that don\u2019t adhere to the firm\u2019s standards. They should also be attentive to rules and regulations, which can pertain to industry regulations and external compliance standards.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Problem-solving skills<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Well, QA specialists need not only problem-solving skills, but also problem-finding skills. Their goal is to lift the company\u2019s manufacturing and other processes to a higher standard, so they need to be critical and great at finding ways to improve.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, when problems in the processes occur, a competent QA specialist should be able to quickly think of solutions \u2013 whether short-term or long-term ones. Issues will always be there. A QA specialist should have outstanding problem solving skills to maintain a smooth operation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Excellent communication skills<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-22.png\" alt=\"\" class=\"wp-image-4764\" srcset=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-22.png 800w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-22-300x150.png 300w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-22-768x384.png 768w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-22-360x180.png 360w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-22-373x187.png 373w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-22-620x310.png 620w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-22-460x230.png 460w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2020\/12\/Untitled-design-22-365x183.png 365w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A QA specialist will relay the company\u2019s quality assurance policies to employees, so they\u2019ll really need to possess excellent communication skills. A QA specialist is expected to be a clear communicator to avoid any confusion and misunderstandings.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">QA specialists will also possibly take on the role of being a coach, since they\u2019ll supervise and check if procedures are following the company protocols.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Empathy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Empathy is within a person, though it can be learned. A QA specialist knows to put themselves in the shoes of their customers. By doing this, they\u2019d learn how to provide better products, experience, and services to customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Empathy is not only for customers though. A great QA specialist should also know how to understand their staff. Sometimes, some demands are just too unreasonable. An empathic QA specialist, while keeping the customers\u2019 best interest at heart, knows when to step up for their workers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p class=\"tx-excerpt\">Quality assurance (QA) is a systemic process that ensures that the quality of the company\u2019s produced products and services meet (or even exceed) the quality standards set by the organization. \n<\/p>","protected":false},"author":1,"featured_media":4760,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57],"tags":[108,290,291],"class_list":["post-4758","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quality-assurance","tag-quality-assurance","tag-quality-assurance-importance","tag-quality-assurance-skills"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quality assurance skills a QA specialist (or anyone!) should have - 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