{"id":6076,"date":"2021-05-31T16:17:21","date_gmt":"2021-05-31T08:17:21","guid":{"rendered":"https:\/\/www.sixelevenbpo.com\/?p=6076"},"modified":"2021-05-31T16:17:21","modified_gmt":"2021-05-31T08:17:21","slug":"technical-support-outsourcing-why-you-should-do-it","status":"publish","type":"post","link":"https:\/\/sixelevenbpo.com\/?p=6076","title":{"rendered":"Technical support outsourcing: Why you should do it"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Technical support outsourcing will save you and your company a great deal of time, effort, and money. Their job ensures that your technology systems are handled by a great team of experts keeping customers satisfied.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is technical support?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Technical support refers to the service given to a user who needs assistance that includes technical processes. Technical support representatives are trained to understand the nitty-gritty of the hardware and software aspects of the company\u2019s products.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A <a href=\"https:\/\/www.outsourceaccelerator.com\/articles\/outsourcing-technical-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">technical support role<\/a> requires patience and a good understanding of the products that the company sells to cater to the needs of its customers. Offshoring staff is necessary for a team of technical support specialists to work, especially in the start-up phase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By outsourcing experts such as technical support, business owners would have more time to focus more on their company\u2019s core competencies.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-6079\" src=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2021\/05\/What-is-technical-support.png\" alt=\"\" \/>\n<figcaption>What is technical support?<\/figcaption>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Outsourcing as a business strategy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.outsourceaccelerator.com\/articles\/outsourced-technical-support-for-businesses\/\" target=\"_blank\" rel=\"noreferrer noopener\">Outsourcing a great team of technical support specialists<\/a> can help you accomplish many tasks, such as troubleshooting that includes software enhancements and updating, programming, customer service, ticketing, and documenting issues. Technical support representatives are also sometimes asked to provide warranty resolutions, discounts for their subscriptions.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These services are not only necessary to improve your business, but they will give you a high ground on how you would up your customers\u2019 satisfaction regarding your services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When a deficit happens in your information technology (IT) department, and the service provider would want to give you recommendations, outsourcing can help both parties. Outsourcing can give your firm access to expertise and the level of productivity you\u2019re looking for.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">IT outsourcing for Australian firms<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Competing for Australia\u2019s market in terms of labor costs and tech businesses requires a lot of time and investment. To achieve and maintain your high-quality technical support, one\u2019s business can use up loads of expenses.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It would not only require you to invest in supply labor or talent, you would also need to consider the continuous custom software development for your services. A long list of Australian firms sends their technical specialists to offshore teams so that their local staff can focus more on its core operations, such as product development and sales. This would alleviate your firm from such expenses.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.outsourceaccelerator.com\/articles\/australian-outsourcing-examples\/\" target=\"_blank\" rel=\"noreferrer noopener\">Australian companies have been successfully running and outsourcing<\/a> to the Philippines. Outsourcing offers your business the advantages and capability to deliver world-class customer service by alleviating the challenges associated with the investment, talent acquisition, return on investment (ROI), and many others.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" class=\"wp-image-6081\" src=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2021\/05\/IT-outsourcing-for-Australian-firms.png\" alt=\"\" srcset=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2021\/05\/IT-outsourcing-for-Australian-firms.png 800w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2021\/05\/IT-outsourcing-for-Australian-firms-300x150.png 300w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2021\/05\/IT-outsourcing-for-Australian-firms-768x384.png 768w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2021\/05\/IT-outsourcing-for-Australian-firms-360x180.png 360w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2021\/05\/IT-outsourcing-for-Australian-firms-373x187.png 373w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2021\/05\/IT-outsourcing-for-Australian-firms-620x310.png 620w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2021\/05\/IT-outsourcing-for-Australian-firms-460x230.png 460w, https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2021\/05\/IT-outsourcing-for-Australian-firms-365x183.png 365w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\n<figcaption>IT outsourcing for Australian firms<\/figcaption>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Benefits of IT outsourcing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Technical support assistance would not only keep your valued customers happy but would also make your employees satisfied and focus on their jobs. Outsourcing IT specialists will get to fulfill their job description mentioned above while you are growing your business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aside from this fact, here are some of the other benefits of outsourcing IT technical support:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Efficiency increase<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Efficiency deals with energy, effort, money, and time consumed while working. To be efficient is to do things fast yet successfully leaving you with your desired results. By outsourcing IT, support you can liberate your staff with their workload. Distributing workload across your offshore team can give you the flexibility and productivity levels that your members need.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cost savings<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Acquiring <a href=\"https:\/\/sixelevenbpo.com\/industries\/it\/\" target=\"_blank\" rel=\"noopener\">IT support<\/a> to different countries like the Philippines will allow your business to \u2018have more out of getting less.\u2019 Meaning, by hiring an outsourced team to take care of the operations of your onshore tasks, will give your company a lot of savings over overhead and staff costs.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Increased employee satisfaction<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.bmc.com\/blogs\/customer-service-vs-technical-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Technical support tasks might be different from customer service<\/a> support but the end goal is: to deliver quality care and service by giving customers solutions. That would not only make the customers happy but will increase your employee satisfaction, too. This is possible when you can hand over repetitive jobs across all teams in their specialized area such as IT.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-6080\" src=\"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2021\/05\/Benefits-of-IT-outsourcing.png\" alt=\"\" \/>\n<figcaption><strong>Increased employee satisfaction<\/strong><\/figcaption>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">IT roles you can outsource<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">IT roles entail so many technical tasks. Dealing with strictly rules-based products and services requires a high level of attention to detail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Read on and take a good read on different IT roles that are beneficial to your organization.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Desktop support specialist<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A desktop support specialist maintains an organization\u2019s hardware and software systems. They help resolve technical issues around company software. These experts are trained and knowledgeable on how to diagnose and troubleshoot problems related to technology systems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Desktop support specialists are the first point of contact for all computer and system-related issues. They handle guidelines for users to combat common troubleshooting issues while maintaining detailed reports concerning the history of technical assistance and how they were resolved.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>IT helpdesk\u00a0<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The main role of an IT helpdesk specialist is to troubleshoot and provide technical support to customers or clients experiencing technological malfunction on their product. They help resolve queries, analyze issues and provide options and solutions.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They are also tasked to conduct training on new systems and perform general computer updates. IT helpdesk specialist includes responding to queries and concerns, troubleshooting, running computer diagnostics, and every process in software and hardware parts.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Quality assurance tester<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A Quality Assurance or QA tester is <a href=\"https:\/\/u-tor.com\/topic\/what-does-qa-engineer-do\" target=\"_blank\" rel=\"noreferrer noopener\">responsible for analyzing and reviewing new and existing software programs<\/a> for any defects. They conduct tests to check and ensure that applications meet all the policies and guidelines declared by the governing bodies and has its approval to be sold in the market.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They ensure that products or services are fully ready for all users. Technically, they are like the editors or \u201cproofreaders\u201d of one\u2019s merchandise and goods. Their role also requires liaising with internal departments and risk and development (R&amp;D) teams to resolve any reported faults.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Systems administrator<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A systems administrator ensures that computer systems are updated so that users would be able to use them at their best condition. They also handle the management of networks such for desktop computers, wireless networks, and server systems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.computersciencedegreehub.com\/faq\/what-is-a-systems-administrator\/\" target=\"_blank\" rel=\"noreferrer noopener\">Systems administrator duties<\/a> include overseeing systems security, upgrading, repairing, and optimizing systems to ensure quality performance. Systems administrators also help with troubleshooting software issues to identify solutions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">System administrators also specialize in different areas such as server administration, network administration, database administration, and security systems administration.<\/p>\n","protected":false},"excerpt":{"rendered":"<p class=\"tx-excerpt\">Technical support outsourcing will save you and your company a great deal of time, effort, and money. Their job ensures that your technology systems are handled by a great team of experts keeping customers satisfied.\n<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[48,50,52,392],"class_list":["post-6076","post","type-post","status-publish","format-standard","hentry","category-technical-support","tag-outsource-technical-support","tag-technical-support","tag-technical-support-services","tag-technical-support-specialist-job-description"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical support outsourcing: Why you should do it - Six Eleven<\/title>\n<meta name=\"description\" content=\"Technical support outsourcing saves time and money, with experts managing systems efficiently to ensure smooth operations and happy customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sixelevenbpo.com\/?p=6076\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical support outsourcing: Why you should do it - Six Eleven\" \/>\n<meta property=\"og:description\" content=\"Technical support outsourcing saves time and money, with experts managing systems efficiently to ensure smooth operations and happy customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sixelevenbpo.com\/?p=6076\" \/>\n<meta property=\"og:site_name\" content=\"Six Eleven\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-31T08:17:21+00:00\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=6076#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=6076\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/#\\\/schema\\\/person\\\/1f3a2a1644756cb1ebcd9cf625f1218b\"},\"headline\":\"Technical support outsourcing: Why you should do it\",\"datePublished\":\"2021-05-31T08:17:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=6076\"},\"wordCount\":1049,\"image\":{\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=6076#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sixelevenbpo.com\\\/wp-content\\\/uploads\\\/2021\\\/05\\\/What-is-technical-support.png\",\"keywords\":[\"outsource technical support\",\"technical support\",\"technical support services\",\"technical support specialist job description\"],\"articleSection\":[\"Technical Support\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=6076\",\"url\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=6076\",\"name\":\"Technical support outsourcing: Why you should do it - Six Eleven\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=6076#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=6076#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sixelevenbpo.com\\\/wp-content\\\/uploads\\\/2021\\\/05\\\/What-is-technical-support.png\",\"datePublished\":\"2021-05-31T08:17:21+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/#\\\/schema\\\/person\\\/1f3a2a1644756cb1ebcd9cf625f1218b\"},\"description\":\"Technical support outsourcing saves time and money, with experts managing systems efficiently to ensure smooth operations and happy customers.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=6076#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sixelevenbpo.com\\\/?p=6076\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=6076#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/?p=6076#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/sixelevenbpo.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Technical support outsourcing: Why you should do it\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/#website\",\"url\":\"https:\\\/\\\/sixelevenbpo.com\\\/\",\"name\":\"Six Eleven\",\"description\":\"A Reliable BPO Company in the Philippines\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sixelevenbpo.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/sixelevenbpo.com\\\/#\\\/schema\\\/person\\\/1f3a2a1644756cb1ebcd9cf625f1218b\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e9efc66e1ccee188d1ad782cf0f53cf5edd496396dbad797b00ba4b565e8377b?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e9efc66e1ccee188d1ad782cf0f53cf5edd496396dbad797b00ba4b565e8377b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e9efc66e1ccee188d1ad782cf0f53cf5edd496396dbad797b00ba4b565e8377b?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\\\/\\\/sixelevenbpo.com\"],\"url\":\"https:\\\/\\\/sixelevenbpo.com\\\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Technical support outsourcing: Why you should do it - Six Eleven","description":"Technical support outsourcing saves time and money, with experts managing systems efficiently to ensure smooth operations and happy customers.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sixelevenbpo.com\/?p=6076","og_locale":"en_US","og_type":"article","og_title":"Technical support outsourcing: Why you should do it - Six Eleven","og_description":"Technical support outsourcing saves time and money, with experts managing systems efficiently to ensure smooth operations and happy customers.","og_url":"https:\/\/sixelevenbpo.com\/?p=6076","og_site_name":"Six Eleven","article_published_time":"2021-05-31T08:17:21+00:00","author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/sixelevenbpo.com\/?p=6076#article","isPartOf":{"@id":"https:\/\/sixelevenbpo.com\/?p=6076"},"author":{"name":"admin","@id":"https:\/\/sixelevenbpo.com\/#\/schema\/person\/1f3a2a1644756cb1ebcd9cf625f1218b"},"headline":"Technical support outsourcing: Why you should do it","datePublished":"2021-05-31T08:17:21+00:00","mainEntityOfPage":{"@id":"https:\/\/sixelevenbpo.com\/?p=6076"},"wordCount":1049,"image":{"@id":"https:\/\/sixelevenbpo.com\/?p=6076#primaryimage"},"thumbnailUrl":"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2021\/05\/What-is-technical-support.png","keywords":["outsource technical support","technical support","technical support services","technical support specialist job description"],"articleSection":["Technical Support"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/sixelevenbpo.com\/?p=6076","url":"https:\/\/sixelevenbpo.com\/?p=6076","name":"Technical support outsourcing: Why you should do it - Six Eleven","isPartOf":{"@id":"https:\/\/sixelevenbpo.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/sixelevenbpo.com\/?p=6076#primaryimage"},"image":{"@id":"https:\/\/sixelevenbpo.com\/?p=6076#primaryimage"},"thumbnailUrl":"https:\/\/sixelevenbpo.com\/wp-content\/uploads\/2021\/05\/What-is-technical-support.png","datePublished":"2021-05-31T08:17:21+00:00","author":{"@id":"https:\/\/sixelevenbpo.com\/#\/schema\/person\/1f3a2a1644756cb1ebcd9cf625f1218b"},"description":"Technical support outsourcing saves time and money, with experts managing systems efficiently to ensure smooth operations and happy customers.","breadcrumb":{"@id":"https:\/\/sixelevenbpo.com\/?p=6076#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sixelevenbpo.com\/?p=6076"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/sixelevenbpo.com\/?p=6076#primaryimage","url":"","contentUrl":""},{"@type":"BreadcrumbList","@id":"https:\/\/sixelevenbpo.com\/?p=6076#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sixelevenbpo.com\/"},{"@type":"ListItem","position":2,"name":"Technical support outsourcing: Why you should do it"}]},{"@type":"WebSite","@id":"https:\/\/sixelevenbpo.com\/#website","url":"https:\/\/sixelevenbpo.com\/","name":"Six Eleven","description":"A Reliable BPO Company in the Philippines","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sixelevenbpo.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/sixelevenbpo.com\/#\/schema\/person\/1f3a2a1644756cb1ebcd9cf625f1218b","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/e9efc66e1ccee188d1ad782cf0f53cf5edd496396dbad797b00ba4b565e8377b?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e9efc66e1ccee188d1ad782cf0f53cf5edd496396dbad797b00ba4b565e8377b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e9efc66e1ccee188d1ad782cf0f53cf5edd496396dbad797b00ba4b565e8377b?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/sixelevenbpo.com"],"url":"https:\/\/sixelevenbpo.com\/?author=1"}]}},"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=\/wp\/v2\/posts\/6076","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6076"}],"version-history":[{"count":0,"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=\/wp\/v2\/posts\/6076\/revisions"}],"wp:attachment":[{"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6076"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6076"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sixelevenbpo.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6076"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}