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Investing in a Dedicated IT Outsourcing Company

In the Information Technology industry, securing client information and helping customers navigate new product developments in a timely manner are key factors in customer retention. The IT Industry outsources tasks to an agency to free up time, finances, and personnel, giving the company the freedom to put its efforts to growing strategically.

Our clients have reported up to 60% increase in the rate of task turnaround and a 20% increase in customer retention since they’ve outsourced their services to us.

IT operations

Technical Support

Provide your customers with round-the-clock technical support for any of their concerns and enhance their experience.

When you partner with us, we make sure to learn everything we can about your business so we can train our agents to assist your clients. Your company can rely on us to provide tier one to three troubleshooting on various channels such as email, chat, and call at any time.

Our technical support team can assist your clients through chat, email, or calls. Rest assured that each of your customers’ concerns will be tracked, resolved, and archived in a secure platform.

Inbound Sales

Create better experiences with your customers by outsourcing sales inquiries to a BPO that specializes in the IT industry.

We provide your customers with a personalized experience that aims to increase your company’s profitability. Our team has a tried and tested sales method that focuses on crafting a customized solution consisting of your products and services for each customer.

Why Outsource IT Industry Services?

 

  • Cost Savings: By outsourcing IT support services, you can reduce your operational expenses significantly. Without needing in-house infrastructure or a full IT team, you’ll save on salaries, benefits, and technology costs, allowing you to reinvest in areas that drive growth.
  • Access to Skilled Talent: Working with an IT outsourcing company gives you instant access to a pool of specialized IT professionals. These experts bring extensive knowledge and industry experience, so you don’t have to spend time or resources on lengthy recruiting processes.
  • Enhanced Focus on Core Business: With IT responsibilities off your plate, you can fully focus on your core business activities. Rather than being bogged down by tech issues, you and your team can channel energy into what you do best, boosting productivity and innovation.
  • Scalability and Flexibility: IT industry outsourcing provides you with the flexibility to scale your services up or down based on your project needs. This means you can adapt quickly to changing demands without the hassle of hiring or downsizing, keeping your business agile.
  • Access to Advanced Technology: Working with an IT outsourcing partner often gives you access to the latest technology and tools without the hefty investment. You’ll benefit from cutting-edge solutions and expertise, keeping you ahead of the competition.
  • Risk Management and Compliance: Many IT outsourcing providers are well-versed in security protocols and regulatory compliance. They’ll help you protect sensitive data and meet industry standards, reducing the risk of cyber threats and regulatory issues.
  • 24/7 Support and Monitoring: With round-the-clock support from your outsourcing partner, you can rest assured that any tech issues will be resolved quickly, minimizing downtime. This continuous support keeps your operations running smoothly and improves overall customer satisfaction.

 

SixEleven’s Outsourced IT Support Services

 

At SixEleven, we offer a comprehensive suite of IT industry outsourcing services designed to help you streamline operations, reduce costs, and focus on growth. From technical support to inbound sales, our team delivers solutions tailored to your unique business needs. Learn more about the solutions we offer at our IT outsourcing company today.

Partner With SixEleven

SixEleven empowers its Information Technology clients in accelerating their growth and customer relations with our flexible solutions. We provide your company with professional agents that can take your client services to the next level – 24 hours a day, 7 days a week.

You can trust our team of experts to get the job done and to advocate for your brand. Our goal is to help you transform your business and bring it to the next level.

Reach out to us today to know more about our services.

Why Six Eleven?

History honed us to who we are today. A team with solid focus – “Exceeding client and customer expectations by maximizing workforce potential to deliver high revenue and satisfaction rates.”

Innovation & Analytics

We combine the skills of our agents with the latest technology for a smoother, more efficient transaction.

Ability to scale

We can help you scale employees more depending on the demand of your tasks.

Stability

Secured cloud backups and encryptions are prepared for your accounts to ensure continuity of operations.

Continuous improvement

We constantly train staff and motivate them to upskill to keep up with the needs of the industry.

Operational excellence

We make sure your employees operate on a high degree of compliance for your business.

Loyalty

We value our clients’ trust and maintain a long-term partnership with them.

Work With a Reliable IT Outsourcing Company

Get in touch with us to discuss your project needs and discover how we can help you reach your goals.

How We Deploy Our BPO Services for Your IT Company

Find out how we execute the right outsourcing plan for your company.

1. Client's Job Recruitment

The company ensures the quality of services it offers will align to the client's standards and requirements.

2. Tailor Fit Hiring

Agents were assessed thoroughly to ensure that they match and fit the client's standards perfectly.

3. Easy System Integration

Our IT team is equipped with all the tools needed by each client.

4. Training

All agents will undergo a minimum of 2 weeks training regarding the clients project. This period shall be non-billable and free.

5. Production

As part of the Company's management, Team Leader and Program Managers will be in-charge in managing and coaching the agents to be productive and perform well.

Find the Right Fit For You

Our experts will reach out right away to help you reach your outsourcing goals. Get a free quote now!

  • Competitive Pricing
    Outsource a world-class team of professionals.
  • Industry Experts
    15+ years of successful outsourcing services.
  • Flexibility
    We build customizable solutions for your projects to help you achieve great success.

We welcome your business, lets speak!


Service you need outsourced