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Invest in a Dedicated IT Outsourcing Company
In the Information Technology industry, securing client information and helping customers navigate new product developments in a timely manner are key factors in customer retention. The IT Industry outsources tasks to an agency to free up time, finances, and personnel, giving the company the freedom to put its efforts to growing strategically.
Our clients have reported up to 60% increase in the rate of task turnaround and a 20% increase in customer retention since they’ve outsourced their services to us.
Technical Support
Provide your customers with round-the-clock technical support for any of their concerns and enhance their experience.
When you partner with us, we make sure to learn everything we can about your business so we can train our agents to assist your clients. Your company can rely on us to provide tier one to three troubleshooting on various channels such as email, chat, and call at any time.
Our technical support team can assist your clients through chat, email, or calls. Rest assured that each of your customers’ concerns will be tracked, resolved, and archived in a secure platform.
Inbound Sales
Create better experiences with your customers by outsourcing sales inquiries to a BPO that specializes in the IT industry.
We provide your customers with a personalized experience that aims to increase your company’s profitability. Our team has a tried and tested sales method that focuses on crafting a customized solution consisting of your products and services for each customer.
Partner With SixEleven
SixEleven empowers its Information Technology clients in accelerating their growth and customer relations with our flexible solutions. We provide your company with professional agents that can take your client services to the next level – 24 hours a day, 7 days a week.
You can trust our team of experts to get the job done and to advocate for your brand. Our goal is to help you transform your business and bring it to the next level.
Reach out to us today to know more about our services.
Why Six Eleven?
History honed us to who we are today. A team with solid focus – “Exceeding client and customer expectations by maximizing workforce potential to deliver high revenue and satisfaction rates.”
Innovation & Analytics
We combine the skills of our agents with the latest technology for a smoother, more efficient transaction.
Ability to scale
We can help you scale employees more depending on the demand of your tasks.
Stability
Secured cloud backups and encryptions are prepared for your accounts to ensure continuity of operations.
Continuous improvement
We constantly train staff and motivate them to upskill to keep up with the needs of the industry.
Operational excellence
We make sure your employees operate on a high degree of compliance for your business.
Loyalty
We value our clients’ trust and maintain a long-term partnership with them.
5 Steps Easy Deployment
From dedicated SEO strategists to creative web designers, we have the people who can plan and execute the right plan for your company.
1. Client's Job Recruitment
The company ensures the quality of services it offers will align to the client's standards and requirements.
2. Tailor Fit Hiring
Agents were assessed thoroughly to ensure that they match and fit the client's standards perfectly.
3. Easy System Integration
Our IT team is equipped with all the tools needed by each client.
4. Training
All agents will undergo a minimum of 2 weeks training regarding the clients project. This period shall be non-billable and free.
5. Production
As part of the Company's management, Team Leader and Program Managers will be in-charge in managing and coaching the agents to be productive and perform well.
Find the Right Fit For You
- Competitive Pricing
Outsource a world-class team of professionals. - Industry Experts
15+ years of successful outsourcing services. - Flexibility
We build customizable solutions for your projects to help you achieve great success.