Is 611 open to guaranteeing a Service Level Agreement (SLA)?

Yes we are. At the onset, most people try to settle on pricing and terms. Once this is agreed upon in principle, we can work more on a more defined SLA for your program. This could range from number of sales, percentage of conversions, service uptime, drop call ratio and so on depending on the clients business. This negotiated SLA can be added to the contract and a compliance rate of 90 percent or more is expected.

Where is 611 located or where will my program be placed?

611 currently has three offices. Our main office is located in Davao City. Our expansion office is located in General Santos City. Our 3rd office in Davao Mabini. The choice where to place a particular program largely depends on the type of program and the skill set present in the talent pool of the existing office when the program is signed or depending on client preference.

Do you do background checks on employees?

We have a third party agency duly accredited by the Philippine government who conducts such on behalf of our company. This assures that the check done is both independent and reliable. Furthermore, every employee is required to submit an NBI (National Bureau of Investigation) clearance before they are accepted towards our company to certify that they do not have any existing civil or legal encumbrances.

Do you have a disaster recovery plan?

We operate in 3 geographically different offices strategically located in segments. It is about a 2-hour drive from each facility to the next. We don’t oversell our capacity and always maintain an allowance for overflow. Thus in an event of a major disaster, calamity, or equipment failure, we have readily available capacity at proximity to be able to transit agents in and out during a “recovery” situation.

What redundancies are in place?

All our computers and servers are backed up by industrial ups with a capacity of 30 minutes or more depending on load. We also have a backup onsite generator to protect against power outages. We have 3 ISP lines with the top 3 Telco providers in the Philippines w more than 200mb of dedicated 1:1 ratio Internet capacity per site.

What is your approach to keeping employees morale high?

We have a lot of initiatives to engage our people. We offer them free meals daily so they avoid skipping meals. We offer them HMO (health card) so they are covered in case of any medical needs. We also have several different activities in our office ranging from team activities, developmental training and also team building and bonding activities. Please see our company’s Facebook page for some samples: https://www.facebook.com/SixElevenGlobalServices/

Do you do performance reviews?

We normally have a weekly commission scheme for our reps, this is to reward and acknowledge exemplary performance for the week and do a mini-performance review w each representative. We also do performance reviews every quarter to assess the growth and progress of agents and equally compensate them for such if it merits such.

Do you allow client visits or audits?

We have an open-door policy with all our clients. They are welcome to visit us anytime at any frequency to conduct audits, training or just plain checking. We encourage such visitations, we want to establish client confidence and also build a relationship so we are open. Clients can also do audits anytime they prefer w agents but as far as network infrastructure goes, it has to be duly scheduled to avoid any possible service disruptions towards other clients.

What are the security measures in place to protect the employee and also the client's areas?

All our employees have to pass through a fingerprint authenticated turnstile system before they can enter our facility, and we also added physical barriers and door authentication software. Other systems may be added upon client request to control and regulate specific areas to make it dedicated. Further, all areas are monitored by CCTV cameras and we keep video logs of all activities for up to six months or longer upon client request.

What are the data security measures in place?

We are duly attested and certified as a PCI compliant organization. We follow best practices as mandated by the PCI council. We follow the password string parameter, idle boot time, also password changing every certain interval. We have a strict policy of people needing to use their credentials as this can be traced in case there is any illegal activity.

Can 611 ramp up fast in case there is a high call volume?

We do several non-committal projects. Outbound sales, SEO, Back office, etc. We have a pool of people we can always tap just in case there is an anticipated major overflow because of certain holiday’s or occasions. We just need to be given sufficient notice to cross-train and prepare people at no extra cost to the client, we only bill during live hours and not during training.

Innovating Your Business by Outsourcing Retail Services

Provide your shoppers with a smoother experience and streamline your company’s retail processes by partnering with a BPO for their retail services. As your company continues to grow, you may experience lapses in your services because you don’t have enough professionals to handle all the aspects of your business.

Working with a trusted retail call center outsourcing provider in the Philippines can give your business the time and flexibility you need to meet your company’s goals. As your business continues to expand, you’ll experience smooth and scalable operations without lifting a finger.

Partner with SixEleven today and let us handle non-critical tasks for your retail operations while you focus on strategizing your business’ growth.

GET STARTED

Why Choose Retail Outsourcing Services

Cost Efficiency: Retail call center outsourcing helps you cut down on operational costs, from hiring expenses to infrastructure investments. By outsourcing specific functions, you only pay for the services you use, keeping your expenses in check without compromising quality.
Access to Skilled Professionals: With retail outsourcing services, you tap into a pool of experts across various fields like customer service, inventory management, and digital marketing. These professionals bring specialized skills and industry best practices, helping your business stand out and serve customers better.
Enhanced Customer Experience: Outsourced retail call center teams provide around-the-clock service, ensuring your customers always receive prompt, high-quality assistance. This level of support boosts customer satisfaction, loyalty, and brand reputation.
Improved Efficiency and Productivity: By outsourcing tasks such as order processing, returns management, and data entry, your in-house team can focus on high-priority activities. This division of labor optimizes workflows and boosts overall productivity, helping you meet demand effectively.
Scalability and Flexibility: As the retail industry is seasonal and often demand-driven, outsourcing offers the flexibility to scale operations up or down based on sales volume. This adaptability helps you respond to market changes without the overhead of hiring or training.
Access to Technology and Innovation: Outsourcing partners often invest in the latest technology, such as AI-driven analytics, e-commerce platforms, and inventory management systems. By outsourcing, you gain access to these resources, which can improve customer insights, optimize inventory, and drive sales.
Focus on Core Business Growth: Outsourcing routine tasks allows you to dedicate more resources to strategic goals like expanding product lines, enhancing customer engagement, and growing market share. This focus on core functions drives sustainable growth and strengthens your competitive edge.

Partner With SixEleven for Your Retail Outsourcing Needs

Choose a retail outsourcing company that cares about your business’s performance and provides tailor-fit services to address your specific needs. With our team of experienced professionals, you can rest assured that you’re getting the best solution for your retail operations. Learn more about what we offer.

Booking and Order Taking

Outsource your retail call center needs to the professionals and never miss an order again. With SixEleven’s booking and order-taking services, there will always be someone ready to book the services your customers need or place their orders.

BOOKING & ORDER TAKING

Lead Generation

Over time you may want to expand your business’ reach to new target markets. SixEleven can generate leads for your business so all you need to do is focus on closing. By using different lead generation techniques, you can also increase your audience reach.

LEAD GENERATION SERVICES

Helpdesk Services

Customer service plays a key role in retail. A retail BPO solution that SixEleven offers is helpdesk services. This service connects your customers to a dedicated agent who can help them regarding their product or service concerns.

HELPDESK SERVICES

Data Entry

Work with SixEleven, a retail outsourcing service provider, and you can rest assured knowing that your all your customers’ information is safe in their system. The same team of agents can also manage your product data on your website.

DATA ENTRY SERVICES

Why Six Eleven?

History honed us to who we are today. A team with solid focus – “Exceeding client and customer expectations by maximizing workforce potential to deliver high revenue and satisfaction rates.”

Innovation & Analytics

We combine the skills of our agents with the latest technology for a smoother, more efficient transaction.

Ability to scale

We can help you scale employees more depending on the demand of your tasks.

Stability

Secured cloud backups and encryptions are prepared for your accounts to ensure continuity of operations.

Continuous improvement

We constantly train staff and motivate them to upskill to keep up with the needs of the industry.

Operational excellence

We make sure your employees operate on a high degree of compliance for your business.

Loyalty

We value our clients’ trust and maintain a long-term partnership with them.

Outstanding BPO Solutions for Your Retail Operations

Improve your retail operations with the help of our talented professionals at SixEleven. Discover how we can help your business succeed by getting in touch with us today.

GET STARTED

Steps in Deploying BPO Services for Your Retail Firm

Find out how our experts deploy tailor-fit outsourcing solutions for your business in just five steps

1. Client's Job Recruitment

The company ensures the quality of services it offers will align to the client's standards and requirements.

2. Tailor Fit Hiring

Agents were assessed thoroughly to ensure that they match and fit the client's standards perfectly.

3. Easy System Integration

Our IT team is equipped with all the tools needed by each client.

4. Training

All agents will undergo a minimum of 2 weeks training regarding the clients project. This period shall be non-billable and free.

5. Production

As part of the Company's management, Team Leader and Program Managers will be in-charge in managing and coaching the agents to be productive and perform well.

Find the Right Fit For You

Our experts will reach out right away to help you reach your outsourcing goals. Get a free quote now!

Competitive Pricing
Outsource a world-class team of professionals.
Industry Experts
15+ years of successful outsourcing services.
Flexibility
We build customizable solutions for your projects to help you achieve great success.

We welcome your business, lets speak!

Service you need outsourced Lead Generation
Customer Support/Technical Support
Data Processing
Other Types Of Services

Your Industry

First Name

Last Name

Email Address

Name Of Business

Telephone Number

Mobile Number

Task Description

First Name

Last Name

Email Address

Telephone Number

Mobile Number

Message

Location

First Name

Last Name

Email Address

Telephone Number

Mobile Number

Concern

Location

First Name

Last Name

Email Address

Telephone Number

Mobile Number

Position applied for and Description