What are the different types of outsourcing?
The COVID-19 pandemic and its economic repercussions forced businesses to rethink...
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Benefits of Outsourcing Email Customer Service for Your Business
Email support outsourcing refers to delegating email support services to...
What is telesales?
The most basic definition of the term “telesales” is “the act of selling a...
What are the quality assurance metrics to use for your team
Whether you’re running your own call center team or have an outsourced one,...
Why you should outsource back-office? Here are a few reasons
Back-office, a term derived from traditional office layout, refers to...
16 Trends in Customer Experience You Should Be Doing in 2024
Like any other aspect of a business, customer experience has evolved over time...
Interested in becoming a help desk administrator? Here’s what you need to know
A helpdesk administrator is someone who is primarily responsible for providing...
Discover these surefire ways to improve customer experience
Customer experience is the term used to define the customer’s overall perception...
Five things you should know about cold calling services
Cold calling can be a tricky yet efficient way to increase leads and sales. You...