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Outsource Your Technical Support Services to an Expert Customer Service Firm
Outsourcing technical support services is one of the most popular products offered by call centers in the Philippines. BPO employees around the country are known for their adept handling of technical issues and customer care, no matter how complicated the situation is.
As a trusted technical support and customer service provider in the Philippines, SixEleven provides your business with knowledgeable staff that can resolve your client’s queries smoothly. Not only that, but our call center for technical support agents aims to provide your customers with a lasting positive experience with your company.
How Can Outsourcing Technical Support Services Help Your Business?
Outsourcing technical support services to a trusted BPO agency can help your business grow in unimaginable ways. The support that these teams offer can range from streamlined customer service, and reduced operational costs, to improved efficiency.
Integrating technical support outsourcing services into your company can give you access to a team of trained agents who can handle a high volume of technical inquiries quickly, accurately, and professionally. While you delegate this important task to professionals, your company can provide a better customer service experience for increased customer satisfaction.
Partnering with the right technical support call center agency can solidify your business’ future because you’ll cultivate a loyal set of customers.
What is Technical Support?
Technical support involves assisting customers with troubleshooting, resolving technical issues, and providing guidance on products or services. This task typically covers software, hardware, and other technology-related concerns, which can be time-consuming to answer.
A trained team of technical support agents can effortlessly handle problems such as system malfunctions, user errors, or network connectivity issues. These teams are well-versed in communicating with customers on various channels, including phone, email, or chat.
By outsourcing your technical support services, you provide expert assistance to all of your customers in a timely and efficient manner.
Why Six Eleven?
History honed us to who we are today. A team with solid focus – “Exceeding client and customer expectations by maximizing workforce potential to deliver high revenue and satisfaction rates.”
Innovation & Analytics
We combine the skills of our agents with the latest technology for a smoother, more efficient transaction.
Ability to scale
We can help you scale employees more depending on the demand of your tasks.
Stability
Secured cloud backups and encryptions are prepared for your accounts to ensure continuity of operations.
Continuous improvement
We constantly train staff and motivate them to upskill to keep up with the needs of the industry.
Operational excellence
We make sure your employees operate on a high degree of compliance for your business.
Loyalty
We value our clients’ trust and maintain a long-term partnership with them.
5 Steps Easy Deployment
From dedicated SEO strategists to creative web designers, we have the people who can plan and execute the right plan for your company.
1. Client's Job Recruitment
The company ensures the quality of services it offers will align to the client's standards and requirements.
2. Tailor Fit Hiring
Agents were assessed thoroughly to ensure that they match and fit the client's standards perfectly.
3. Easy System Integration
Our IT team is equipped with all the tools needed by each client.
4. Training
All agents will undergo a minimum of 2 weeks training regarding the clients project. This period shall be non-billable and free.
5. Production
As part of the Company's management, Team Leader and Program Managers will be in-charge in managing and coaching the agents to be productive and perform well.
Find the Right Fit For You
- Competitive Pricing
Outsource a world-class team of professionals. - Industry Experts
15+ years of successful outsourcing services. - Flexibility
We build customizable solutions for your projects to help you achieve great success.