Outsource Your Technical Support Services to an Expert Customer Service Firm
Outsourcing technical support services is one of the most popular products offered by call centers in the Philippines. BPO employees around the country are known for their adept handling of technical issues and customer care, no matter how complicated the situation is.
As a trusted technical support and customer service provider in the Philippines, SixEleven provides your business with knowledgeable staff that can resolve your client’s queries smoothly. Not only that, but our call center for technical support agents aims to provide your customers with a lasting positive experience with your company.
How Can Outsourcing Technical Support Services Help Your Business?
Outsourcing technical support services to a trusted BPO agency can help your business grow in unimaginable ways. The support that these teams offer can range from streamlined customer service, and reduced operational costs, to improved efficiency.
Integrating technical support outsourcing services into your company can give you access to a team of trained agents who can handle a high volume of technical inquiries quickly, accurately, and professionally. While you delegate this important task to professionals, your company can provide a better customer service experience for increased customer satisfaction.
Partnering with the right technical support call center agency can solidify your business’ future because you’ll cultivate a loyal set of customers.
What is Technical Support?
Technical support involves assisting customers with troubleshooting, resolving technical issues, and providing guidance on products or services. This task typically covers software, hardware, and other technology-related concerns, which can be time-consuming to answer.
A trained team of technical support agents can effortlessly handle problems such as system malfunctions, user errors, or network connectivity issues. These teams are well-versed in communicating with customers on various channels, including phone, email, or chat.
By outsourcing your technical support services, you provide expert assistance to all of your customers in a timely and efficient manner.
Outsource technical support services to ensure your customers receive expert assistance for technical issues, without adding to your team’s workload.
Technical support outsourcing services provide your business with a specialized team that is prepared to handle a wide range of technical inquiries, allowing your business to maintain high service standards while improving customer retention.
Here are the key benefits of outsourcing technical support services:
Cost Efficiency
Outsourced technical support services can eliminate the need to hire and train an in-house technical support team, which can result in significant savings on salaries, training, and equipment. A professional agency provides affordable solutions to ensure your customers receive quality assistance minus the overhead costs.
24/7 Availability
Technical support call centers offer round-the-clock services, which guarantees that no matter when or where your customers are, they’ll always have access to assistance. This can give your customers a better experience, which can increase their satisfaction levels.
Scalability
Over time, you may want to look into scaling your business. Partnering with a professional technical support call center can give you the flexibility to scale your team according to customer demand. Whether your business is growing or facing seasonal highs, a professional technical support agency can adapt quickly to handle the increased workload without compromising service quality.
Why Choose SixEleven for Technical Support Outsourcing Services?
Find the right technical support outsourcing service to give your customers the quality of help that they deserve while also providing for your business’ needs. SixEleven is a trusted provider from the Philippines that offers specialized outsourced technical support services that operate on the tenets of seamless customer interactions, quality, and brand consistency.
With SixEleven, each customer of yours will get a customized approach to address their unique needs. This is all thanks to the team of dedicated agents who will support your operations. These agents have undergone a specialized boot camp to help your clients with their various tech questions, from basic troubleshooting to complex technical solutions.
Partner with SixEleven today and have a team of experienced professionals boosting your company’s value and assisting your customers with confidence.
Why Six Eleven?
History honed us to who we are today. A team with solid focus – “Exceeding client and customer expectations by maximizing workforce potential to deliver high revenue and satisfaction rates.”
Innovation & Analytics
We combine the skills of our agents with the latest technology for a smoother, more efficient transaction.
Ability to scale
We can help you scale employees more depending on the demand of your tasks.
Stability
Secured cloud backups and encryptions are prepared for your accounts to ensure continuity of operations.
Continuous improvement
We constantly train staff and motivate them to upskill to keep up with the needs of the industry.
Operational excellence
We make sure your employees operate on a high degree of compliance for your business.
Loyalty
We value our clients’ trust and maintain a long-term partnership with them.
5 Steps Easy Deployment
From dedicated SEO strategists to creative web designers, we have the people who can plan and execute the right plan for your company.
1. Client's Job Recruitment
The company ensures the quality of services it offers will align to the client's standards and requirements.
2. Tailor Fit Hiring
Agents were assessed thoroughly to ensure that they match and fit the client's standards perfectly.
3. Easy System Integration
Our IT team is equipped with all the tools needed by each client.
4. Training
All agents will undergo a minimum of 2 weeks training regarding the clients project. This period shall be non-billable and free.
5. Production
As part of the Company's management, Team Leader and Program Managers will be in-charge in managing and coaching the agents to be productive and perform well.
Frequently Asked Questions
Why should I outsource technical support?
Outsourcing technical support services can ensure 24/7 availability to trained specialists for your clients, which can increase customer satisfaction.
What kind of technical issues can outsource support handle?
Our team of trained technical support agents can handle a wide range of issues, from basic troubleshooting to advanced technical problems.
How does outsourcing technical support improve service quality?
Technical support outsourcing services can provide your business with a team of trained agents who can deliver quick, knowledgeable assistance to your customers.
How can outsourcing technical support help with scalability?
Outsourcing offers your business the flexibility to grow or downsize according to customer demand without compromising service quality or incurring high operational costs.
How can I maintain control over the quality of outsourced technical support?
Once you choose a trustworthy technical support provider, you can align your goals and standards with the partner company to ensure that the assigned team of agents knows the quality of work you expect.
Find the Right Fit For You
Our experts will reach out right away to help you reach your outsourcing goals. Get a free quote now!
- Competitive Pricing
Outsource a world-class team of professionals. - Industry Experts
15+ years of successful outsourcing services. - Flexibility
We build customizable solutions for your projects to help you achieve great success.