call center Archives

April 25, 2026

Hybrid and Remote Call Centers: Why 73% of Leaders Are Making Flexible Work Permanent…

Blogs No Comments 2172 Views

A striking 73% of call center leaders now plan to offer long-term remote or hybrid work options, according to Zoom. The era of the massive, single-location call center is giving way to distributed

April 25, 2026

AI-Powered Workforce Scheduling and Forecasting: How Call Centers Are Eliminating Sta…

Blogs No Comments 2003 Views

The global workforce management market is projected to grow from $8.38 billion in 2025 to $13.03 billion by 2030, driven largely by AI-powered scheduling and forecasting tools (Yahoo Finance). For call centers, where

April 25, 2026

Healthcare BPO and Patient Communication: Why Outsourcing Is Reshaping the $423 Billi…

Blogs No Comments 1686 Views

The global healthcare BPO market is projected to reach $423 billion in 2026, growing at a 9.07% CAGR toward $1.1 trillion by 2035 (Precedence Research). Behind this explosive growth is a simple reality:

April 25, 2026

Predictive Analytics for Customer Retention: How Call Centers Are Stopping Churn Befo…

Blogs No Comments 1841 Views

Acquiring a new customer costs 5 to 25 times more than retaining an existing one, yet U.S. businesses still lose an estimated $1.6 trillion annually to customer churn. The good news? Predictive analytics

April 25, 2026

Customer Sentiment Analysis and Emotion AI: How Call Centers Are Decoding Customer Fe…

Blogs No Comments 2698 Views

The emotion AI market is experiencing explosive growth as contact centers race to understand what customers truly feel during every interaction. Traditional quality assurance methods cover only 2–5% of customer interactions, leaving the

April 25, 2026

Voice Biometrics in Call Centers: Why “My Voice Is My Password” Is Replac…

Blogs No Comments 2165 Views

The global voice biometrics market is valued at USD 3.61 billion in 2026 and is projected to reach USD 22.76 billion by 2034, growing at a remarkable pace. Yet most call centers still

October 7, 2025

The Circles are Rolling at SixEleven!

Blogs No Comments 4940 Views

October 2, 2025

SixEleven Wins CSR Company of the Year at Asia CEO Awards 2025

Blogs No Comments 4095 Views

Davao-based BPO joins the ranks of global CSR leaders in the Philippines SixEleven Global Services proudly announces its recognition as CSR Company of the Year at the prestigious Asia CEO Awards 2025, one of

September 7, 2020

What to prepare when setting up a call center from home

Remote Team No Comments 2233 Views

If this is your first time doing so, you have to prepare a few things so your call center team can easily adjust to remote working.

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Hybrid and Remote Call Centers: Why 73% of Leaders Are Making Flexible Work Permanent…

AI-Powered Workforce Scheduling and Forecasting: How Call Centers Are Eliminating Sta…

Healthcare BPO and Patient Communication: Why Outsourcing Is Reshaping the $423 Billi…

Predictive Analytics for Customer Retention: How Call Centers Are Stopping Churn Befo…

Customer Sentiment Analysis and Emotion AI: How Call Centers Are Decoding Customer Fe…

Voice Biometrics in Call Centers: Why “My Voice Is My Password” Is Replac…

The Circles are Rolling at SixEleven!

SixEleven Wins CSR Company of the Year at Asia CEO Awards 2025

What to prepare when setting up a call center from home

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