customer experience Archives

April 25, 2026

Customer Sentiment Analysis and Emotion AI: How Call Centers Are Decoding Customer Fe…

Blogs No Comments 2699 Views

The emotion AI market is experiencing explosive growth as contact centers race to understand what customers truly feel during every interaction. Traditional quality assurance methods cover only 2–5% of customer interactions, leaving the

October 27, 2025

SixEleven Global Services Demonstrates Operational Resilience Following Recent Earthq…

Blogs No Comments 1468 Views

Davao City, Philippines — Following the recent earthquake that struck parts of Mindanao, SixEleven Global Services reaffirmed its commitment to safety, preparedness, and operational continuity. Immediately after the tremor, the company’s Business Continuity and

October 22, 2025

SixEleven Global Services and Solutions, Inc. Wins Health and Wellness Silver Award (…

Blogs No Comments 2652 Views

Davao City, Philippines, October 22, 2025 — SixEleven Global Services is honored to be recognized as one of 31 winners in the Outsourcing Impact Review (OIR) 2025 Awards, presented by Outsource Accelerator (OA). The

September 26, 2025

SixEleven Riders Club: Driven with Purpose, Serving with Heart

Blogs No Comments 5652 Views

Many see motorcycles as machines of speed and freedom—but for the SixEleven Riders Club, they are instruments of purpose. Every rev of the engine carries a mission, every road traveled brings compassion, and every

November 20, 2020

What is customer experience management?

Customer Service No Comments 2199 Views

The saying “the customer is always right” is an old motto, and arguably not applicable to today’s business world. While this saying is pushed aside to also take into account the brand’s standpoint, it

September 26, 2020

What is a customer experience consultant?

Customer Service No Comments 2060 Views

ustomer experience, or CX, is your customers’ overall perception and thoughts about their experience while transacting with your company or brand. It is the customer’s impression of their buying experience – from being cold-called

September 8, 2020

Measuring your customer journey with customer experience metrics

Customer Service No Comments 2019 Views

Customer experience is an important aspect of companies in any industry. Your customers keep your business afloat.

September 6, 2020

16 Trends in Customer Experience You Should Be Doing in 2024

Customer Service No Comments 2263 Views

Like any other aspect of a business, customer experience has evolved over time with the rise of the latest technology and service improvements. As a business, you should know how to keep up with

August 28, 2020

Discover these surefire ways to improve customer experience

Customer Service No Comments 2271 Views

Customer experience is the term used to define the customer’s overall perception and impression of your brand. This covers their buying journey, from their experience from being reached out to by a company’s telemarketers

August 25, 2020

The importance of customer experience

Customer Service No Comments 1952 Views

Customer experience (“CX”) is the customers’ perception and impression of their experience with your brand or organization throughout their purchasing journey.

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